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Going Bonkers (Major Newbie Issues)

Discussion in 'General Discussion' started by Vondy, Sep 6, 2007.

  1. Vondy

    Vondy Member

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    I'm a newbie, but I've found some lovely cpanel tutorials.

    The problem isn't the tutorials - its my cpanel. :eek:

    1) I want to add email accounts for an account.

    1. I log in as the root user.
    2. I click "Mail."
    3. The tutorial says click "add/remove mail accounts."
    Which would be beautiful if it was there.

    2) I want to add an ftp account for an account.

    1. I log in as the root user.
    2. I click "FTP"
    3. The tutorial says click "FTP Manager"

    Which would be beautiful if it were there.

    You get the picture, I'm sure.

    Also, when I try using the credentials I created in my FTP client it throws a 530 error - but I know the credentials are exactly what I created for the account.

    3) Now, I think maybe you don't do this at the root level, but rather, that's something the user for that account would do so I attempt to logon to the server using the credentials I set up for the account in question.

    No such luck - it rejects the credentials - but it does let me access webmail with those credentials. And no, the caps lock wasn't on. Also, attempts at FTP are also rejected.


    4) What's more, when I installed fantastico, I saw no change whatsoever in the cpanel. My - perhaps incorrect - assumption is that there would be some change at the cpanel level (more options, etc). No apparent difference.

    Has anyone else had these issues - and if so - what is the root of the problem?
     
    #1 Vondy, Sep 6, 2007
    Last edited: Sep 6, 2007
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The tutorials sound outdated. The "Mail" icon is for the soon to be depricated X and X2 themes. Are you using the X3 theme? If so, find an updated tutorial (such as those available from within the X3 theme) and use that as your guide.
     
  3. Vondy

    Vondy Member

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    I migrated the test account/site I created to X3, but when I go to the URL for the site I cannot logon. I can logon to the webmail, however. As such I know I'm using the correct user name and password. I can't ftp onto the site, either. Is there something else I need to do?
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    With FTP, you can do either user/pass or user@domain for your username. If user is not working, then try user@domain.

    However, do not use user@domain to login to the cPanel interface. I'm unsure what could cause you to be unable to login to the cPanel interface with proper login credentials. You may want to change the password on that account via the WHM interface since you have root access and try again.
     
  5. Vondy

    Vondy Member

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    Thanks - will try.
     
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