The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Google unable to connect to cPanel using SMTP server

Discussion in 'E-mail Discussions' started by RivkaT, Jul 29, 2015.

  1. RivkaT

    RivkaT Member

    Joined:
    Jul 29, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Dar es Salaam, Tanzania
    cPanel Access Level:
    Website Owner
    Hello,
    I'm trying to configure my gmail and cPanel accounts so that I can send mail through my SMTP server - that is send from gmail as if from my cPanel account.

    No matter what port I use or what level of connection (TLS, SSL, unsecured) I get this error message:
    "Authentication failed. Please check your username/password.
    [Server response: DNS Error: Address resolution of smtp.********.net. failed: Domain name not found code(0) ]"

    Note: I put in ***** in place of the domain name.

    Can anyone tell me what to do about this?
    Any thoughts would be very appreciated.

    Thank you!
    Rivka
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Have you created an "A" record for "smtp.domain.com" in the DNS zone of the domain name? Typically, "mail.domain.com" is used because the "mail" record is created by default.

    Thank you.
     
Loading...

Share This Page