Got error message while changing E-mail password of a parked domain

lvt

Well-Known Member
May 23, 2009
49
0
56
cPanel Access Level
Reseller Owner
I got the error message "account doesn't exist" when I change the password of a parked domain's E-mail address through cPanel API.

However, E-mail account creation / deletion and quota modification for that parked domain work fine with API.

Please help, thanks.
 

simonas

Well-Known Member
Apr 21, 2013
141
0
16
Lithuania
cPanel Access Level
Root Administrator
parked domains does not have username / password, only addon domains and account domain can have password, could you specify which one you are trying to modify?
 

lvt

Well-Known Member
May 23, 2009
49
0
56
cPanel Access Level
Reseller Owner
parked domains does not have username / password, only addon domains and account domain can have password, could you specify which one you are trying to modify?

My situation is :

I have an account with domain [my_main_domain.com] which works normally.

Today I added another domain [my_parked_domain.com] to the above account as parked domain, everthing is fine until it happens that I need an E-mail address like [[email protected]_parked_domain.com], I were able to create the E-mail address [[email protected]_parked_domain.com], even modify its quota using cPanel API.

But one thing doesn't work through API call : I'm unable to change the password for the E-mail address [[email protected]_parked_domain.com] using API, "email::passwdpop" doesn't work with E-mail of a parked domain, it only works for the main domain.

However I can change the password of any E-mail accounts, be it main domain or parked domain by using cPanel interface as usual, so I think that something is wrong here.

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Are you receiving any specific error output or output to the cPanel error log when the password change fails?

Thank you.
 

lvt

Well-Known Member
May 23, 2009
49
0
56
cPanel Access Level
Reseller Owner
Hello :)

Are you receiving any specific error output or output to the cPanel error log when the password change fails?

Thank you.

I didn't look at the cPanel log because I work through API calls most of the time (I don't even know that there is a log for API calls).

I once received an error message "account doesn't exist" returned by API call, I tried to repeat the error message but it shows nothing after that, it just doesn't work.

Regards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

lvt

Well-Known Member
May 23, 2009
49
0
56
cPanel Access Level
Reseller Owner
Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

Where can I find the "Support access ID" please, in my WHM under the Support heading there is only the "Configure Customer Contact" menu, there is no "Support Center" menu ? I don't have access to shell.

Can I make a support request on the forum ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Do you have root access to this system? It sounds like you may not have root access because you mentioned that shell access is not available. I recommend contacting your web hosting provider for assistance if that is the case. They should be able to troubleshoot the issue with root access.

Thank you.
 

lvt

Well-Known Member
May 23, 2009
49
0
56
cPanel Access Level
Reseller Owner
Do you have root access to this system? It sounds like you may not have root access because you mentioned that shell access is not available. I recommend contacting your web hosting provider for assistance if that is the case. They should be able to troubleshoot the issue with root access.

Thank you.

Yes it seems that shell access is disabled on my reseller's WHM, I will ask them for help.

Thanks
 

luis

Well-Known Member
Sep 3, 2001
50
0
306
Got the same error a few minutes ago, after a while I realized the account was over quota, gave it more disk space and it worked.

BTW, that thing where you have to go to WHM and give a little more disk space for a customer for him to be able delete an email account or change his email password... shouldnt be fixed? the problem is that I always forget to go back and reduce his quota back and I end with a bunch of customized accounts...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
BTW, that thing where you have to go to WHM and give a little more disk space for a customer for him to be able delete an email account or change his email password... shouldnt be fixed? the problem is that I always forget to go back and reduce his quota back and I end with a bunch of customized accounts...
You can run the following command to reset quotas for the accounts back to the assigned values from their packages:

Code:
/scripts/resetquotas
Thank you.