Grace period after license expires

OgreMHDW

Member
Feb 2, 2015
8
0
1
Henderson, Nevada, United Stat
cPanel Access Level
Root Administrator
It would be nice to still have access to the system for a grace period when the license expires. I normally pay for CPanel/WHM through my hosting provider and for some reason it expired a few days ago.

When I log into my server, I receive the message Cannot Read License File
To access the interface, you must install the license and ensure that the license is active.

The cPanel license server said that a license could not be issued for your server (66). For more information visit: lic | cPanel The exact message was: Already Used cPanel/WHM Trial License for this IP.

I am in contact with my hosting provider and I am sure they will eventually rectify the situation, however until then I am unable to access CPanel to make changes on my server. I would suggest to build in a 14 or 30 day grace period to the expiration of CPanel or at least allow limited functionality to access the system.
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
465
113
UK
cPanel Access Level
Root Administrator
So after a 15 day free trial - you then want an additional grace period of another 14 to 30 days ? WOW o_O

I could be more sympathetic if you were asking for a couple of days grace regarding an overlooked or late payment - everyone can get that wrong - but you have just had 15 days to get yourself sorted out !
 

OgreMHDW

Member
Feb 2, 2015
8
0
1
Henderson, Nevada, United Stat
cPanel Access Level
Root Administrator
No but after a 2 year upfront payment, apparently my hosting provider forgot to renew it. So now I am waiting on that. I am only asking that maybe a grace period to allow me to continue to use the system or a countdown beforehand to make sure it gets renewed would have been helpful.
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
465
113
UK
cPanel Access Level
Root Administrator
No but after a 2 year upfront payment, apparently my hosting provider forgot to renew it. So now I am waiting on that. I am only asking that maybe a grace period to allow me to continue to use the system or a countdown beforehand to make sure it gets renewed would have been helpful.
My sympathies - it happens !

However, if your provider can't, or won't, sort out your problem with the cPanel license in an hour or so of you notifying them; you may want to think about finding an alternative provider, or take the payments into your control so you don't have a third party to blame.

In all cases, I think you should probably contact the cPanel Customer Service department ([email protected]) and see if they can help.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello @OgreMHDW,

I'm sorry to read about your negative experience with our licensing system.

Licenses holders are sent reminder emails when the license is about to expire if the license is purchased directly from us. Since you purchased your license from a third-party license provider, their support team is the best point of contact to request an improvement to their expiry process (e.g. to request an automatic notification is sent out to you when the license is near it's expiry date).

Let me know if there's anything further I can do to help.

Thank you.