Greyed out RBL options in Exim Configuration Editor

[thobarn]

Since updating to version WHM 11.28.52 RBL options under Main >> Service Configuration >> Exim Configuration Editor >> RBLs are greyed out.

 

[cPanelDon]

Since updating to version WHM 11.28.52 RBL options under Main >> Service Configuration >> Exim Configuration Editor >> RBLs are greyed out.

Please provide output from the following command (via root SSH access):

# egrep "^acl_spam(cop|haus(_spamcop)?)_rbl=" /etc/exim.conf.localopts

I believe the symptom displayed by your screenshot may occur if all three settings were enabled somehow, as seen below:

# egrep "^acl_spam(cop|haus(_spamcop)?)_rbl=" /etc/exim.conf.localopts
acl_spamcop_rbl=1
acl_spamhaus_rbl=1
acl_spamhaus_spamcop_rbl=1

To fix the problem, please try one of the following solutions:

• Change "acl_spamhaus_spamcop_rbl=1" to "acl_spamhaus_spamcop_rbl=0" in "/etc/exim.conf.localopts".
• Change "acl_spamcop_rbl=1" and "acl_spamhaus_rbl=1" from "=1" to "=0" in "/etc/exim.conf.localopts".

 

[thobarn]

I believe the symptom displayed by your screenshot may occur if all three settings were enabled somehow, as seen below:

# egrep "^acl_spam(cop|haus(_spamcop)?)_rbl=" /etc/exim.conf.localopts
acl_spamcop_rbl=1
acl_spamhaus_rbl=1
acl_spamhaus_spamcop_rbl=1

Thanks, already solved it as you described. Yes, all three were set to one. And here is a method to get into that state from the UI.

Main >> Service Configuration >> Exim Configuration Editor >>RBLs

Defaults:
RBL: bl.spamcop.net -> Off
RBL: zen.spamhaus.org -> Off
RBL: zen.spamhaus.org and bl.spamcop.net -> Off

Steps to lock RBLs options:
Select RBL: bl.spamcop.net -> On
Select RBL: zen.spamhaus.org -> On
Save config

Each ON should grey out all of the remaining options if accidental locking to be prevented.