Greylisting options for a single account

Operating System & Version
CentOS 7.9 virtuozzo
cPanel & WHM Version
v92.0.6

GoWilkes

Well-Known Member
Sep 26, 2006
557
21
168
cPanel Access Level
Root Administrator
I have one hosted client that gets a TON of auto messages from companies that definitely look like spam, but she wants them. So overnight I had 81 emails to her in the Greylist report!

Is there a way to whitelist them JUST for her account? I see that I can disable it for her account in her cPanel, but I would consider that a last resort.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
3,074
387
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cPanel Access Level
Root Administrator
Hey there! It sounds like you want to whitelist this for a specific email address but not an entire domain, correct? I currently don't have a way to whitelist an individual email account, so that would be a great feature request if you wanted to get that submitted.
 

GoWilkes

Well-Known Member
Sep 26, 2006
557
21
168
cPanel Access Level
Root Administrator
Well... I tried to register an account, it asks to enter an email and Full Name. I did, then it took me back to sign in. But nowhere did it ask me to enter a password! I clicked "Forgot Password" and it said it sent a password to me, but I never received an email on that (not in the spam folder, either).

I was able to register using my Google account, but otherwise the registration process seems to be totally broken.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
3,074
387
243
cPanel Access Level
Root Administrator
I just tested this on my end now and it seems to be working well for me. I registered the account and then received the email (I used a Gmail account for testing) and we provide you with an initial login password there.

If you didn't get the email you may want to try a different address, as my Gmail one got delivered instantly.
 

GoWilkes

Well-Known Member
Sep 26, 2006
557
21
168
cPanel Access Level
Root Administrator
I dunno what's up with it, then. My email goes through my server and ends up at Gmail. I have *@*cpanel.net whitelisted on the account, and I looked in the server's Greylist but it's not in the reports. But it never showed up at Gmail, I triple checked the "All Mail" folder for anything from cpanel.net.

But it's OK, I submitted it through my Google account (which shows my full name, though, so I don't love that). So the registration issue is totally unrelated to this, and just something that you might send along to whomever would be dealing with such things.