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GSuite Isn't Reading TXT File

Discussion in 'E-mail Discussions' started by Kyle Sennikoff, Sep 14, 2017.

  1. Kyle Sennikoff

    Kyle Sennikoff Registered

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    Hello,

    I have a client who is converting to G Suite from Microsoft Outlook.

    The MX files were read fine, but the TXT verification is not working.

    What do I need to do in order to get this fixed?
     
  2. Jcats

    Jcats Well-Known Member

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    You most likely entered in the TXT record wrong.

    Did you use WHM or cPanel "Zone Editor" to do it?

    If you go to whatsmydns.net enter in the domain, select TXT and hit Search.

    Does the record show?
     
    #2 Jcats, Sep 14, 2017
    Last edited by a moderator: Sep 15, 2017
  3. 24x7server

    24x7server Well-Known Member

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    What exact TXT record you are referring to? Is it SPF or DKIM or DMARC? Can you share the mail header with us here? so we can take a look at it..
     
  4. Jcats

    Jcats Well-Known Member

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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you verify which steps you took to add the TXT record to your DNS zone? Does this domain name use name servers associated with the cPanel server?

    Thank you.
     
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