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GSuite Split Routing

Discussion in 'E-mail Discussion' started by Sana Diab, May 30, 2018.

  1. Sana Diab

    Sana Diab Registered

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    I am trying to configure GSuite split routing and the emails being sent to my server keep getting rejected despite adding an SPF record as per Google's recommendation.

    The error says
    550 Please turn on SMTP Authentication in your mail client. mail-wr0-f200.google.com [209.85.128.200]:55471 is not permitted to relay through this server without authentication.

    I have tried every suggested solution but can't seem to let it accept emails.

    Is there something else I should be doing?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Sana Diab,

    This looks similar to the issue reported on the following thread:

    SOLVED - IDN-domain addresses rejected if sent from Gmail

    Can you run the following commands and let us know if the issue persists?

    Code:
    /scripts/buildeximconf
    /scripts/restartsrv_exim
    Thank you.
     
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  3. Sana Diab

    Sana Diab Registered

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    Thanks for the quick reply. I tried updating cPanel but I still have version 62.0.47 ?

    Screen Shot 2018-05-30 at 10.03.32 PM.png
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Sana Diab,

    You can browse to WHM >> Update Preferences and select a different release tier if you prefer to upgrade the server to a newer version of cPanel & WHM:

    Update Preferences - Version 70 Documentation - cPanel Documentation

    However, since you are currently using cPanel & WHM version 62, it's unlikely you are facing the issue referenced in my previous response. Rather than updating cPanel, can you let us know if running the following commands help solve the issue?

    Code:
    /scripts/buildeximconf
    /scripts/restartsrv_exim
    Additionally, can you check if the domain name you are sending to appears in the /etc/remotedomains file on the system as opposed to appearing in the /etc/localdomains file?

    Thank you.
     
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