Has anyone been able to setup an email forwarder towards Gitlab's "Service Desk" feature's email address ?

[mec-forum]

I'm talking about this feature where anyone can send an email and it will create a ticket for them. In the documentation it is recommended to use an email alias (which is the same as a forwarder in cpanel, from my understanding). I tried to configure an email forwarder for the target address but any email sent to it does not show up in gitlab.

I think this may have to do with how cpanel forwards the emails and/or how gitlab parses the received emails. Can someone test this? How could I troubleshoot this?

My first idea is to setup a global mail filter on my alias email to pipe incoming mail to a php script that does the forwarding. But I'm not sure if I can keep the original 'from' address.

 

[cPRex]

Hey there! If you create a forwarder, cPanel just moves the message along to the final destination. It wouldn't look any different than any other email in the server logs.

This may be a better question for GitLab's team if you can confirm the email is leaving your server and reaching their network.

 

[mec-forum]

thanks for the suggestion

confirm the email is leaving your server and reaching their network.

fod doing this do i look in the log files of or there is an easier way ?

 

[cPRex]

In order to see that information you would need to check the mail log at /var/log/exim_mainlog as that would show the entire email transaction. You would see the message leave the server and reach the other network with a log entry like this, as this is an example of a message leaving the server going to Gmail:

2021-01-03 15:40:40 1kwAB5-00Cie8-S7 => [email protected] <[email protected]> R=dkim_lookuphost T=dkim_remote_smtp H=gmail-smtp-in.l.google.com [209.85.201.27] X=TLS1.2:ECDHE-ECDSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK  1609706441 bb2si23891393qvb.25 - gsmtp"

If you see a similar entry on your system that confirms the mail has left your server and has reached the other network.

 

[mec-forum]

ok i found similar rows to that in there, time to ask gitlab directly
`grep 'gitlab' /var/log/exim_mainlog > grep.txt`

 

[cPRex]

I'm glad that example was helpful!

 

[mec-forum]

thank you for the help! I have opened this thread topic in gitlab's forum (still pending mod approval)