Have I been hacked?

[Orquestra de Panelas]

Hello

Since Friday 25th I can't access my webmail provided by CPanel. It says my login is invalid. My username and password are automatic, I never type them.

Is it normal for it to have some "instability" like this?

What can I do in this case?

Thank you

 

[GOT]

Go into cpanel and try restting the password.

 

[Orquestra de Panelas]

Go into cpanel and try restting the password.

I did, I put the name of the contact and then the contact email I had set as backup to send the security code, but it doesn't recognize it (it says the email I informed is not on the database). I think I have been hacked, and this is my work email. What can I do?

 

[Handssler Lopez]

Contact your service provider as soon as possible and request support to reset your password from WHM, also if you have not been the one who has changed the password or your service provider it is recommended that you perform a review on the computers with which the account It is consulted with at least 2 antivirus and 1 antimalware and that in affected accounts they are used as is my case random passwords with at least 30 characters and these are changed from time to time.

I hope I have been helpful.

Sorry for the English - Google Translate

 

[GOT]

It sounds like you are not the hosting account owner or if you are not the root level admin so you will need to contact either the account owner or if that is you, your hosting provider for assistance. We can't help with this from a forum.

 

[Orquestra de Panelas]

It sounds like you are not the hosting account owner or if you are not the root level admin so you will need to contact either the account owner or if that is you, your hosting provider for assistance. We can't help with this from a forum.

Actually, CPanel is the hosting provider. How can I contact them, since all contact seems to be via login or registration, which I cannot do because of my problem.

 

[GOT]

cPanel is not a hosting provider, they are a control panel vendor for which actual hosting providers then use.

You are presumably paying someone else to host your website, they are the ones you would need to contact.

 

[Orquestra de Panelas]

I see. Look, I’m new to the company, so can you tell me if CPanel is a paid service? Because we never received any bills.

So I first need to access CPanel to see who the service provider is. But how do I access CPanel is my login is invalid? Do you know a possible email?

 

[cPanelLauren]

More than likely you're using a hosting provider that uses cPanel on their servers. To address this issue you'd need to contact the provider which you're hosting the domains with, they would be the company that is billing you and who can help you resolve the issue with your email password.

 

[Orquestra de Panelas]

Thank you! The problem was solved thanks to the help of all the people in this thread. I contacted CPanel and they promptly identified the hosting provider for me. Excellent communication from them. Thank you people for all your comments!