Having a difficult time giving out admin priv

ZEM

Registered
Jun 25, 2020
3
0
1
Canada
cPanel Access Level
Root Administrator
I've had a friend build a portion of a server I am hosting and has mostly gone missing due to work reasons. However, I have another dev wanting to take his place and I can't give him the same administrative privileges. I've read a bunch of stuff and had a few people look into it, but everyone's given up. I am at a standstill until I am able to give someone proper admin privs, and I don't want to bug my friend further. I've given ftp and it appears I've given all the same accesses as the original dev.
 

ZEM

Registered
Jun 25, 2020
3
0
1
Canada
cPanel Access Level
Root Administrator
I gave the other dev access to mysql, ftp. I've put the path file to public_html. Essentially, none of the other devs can even access the website itself. I've tried making a sub account test user and I can't even access the website. I seen you guys offer a service that you guys offer customer support for payment. I think I might be interested in that. I have a lot of people waiting on me to solve this.

Edit: No sub users can sign in.
 
Last edited:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston
We offer free technical support for the cPanel/WHM product to everyone who has a cPanel license. You can purchase priority support as well for faster service.

I gave the other dev access to mysql, ftp. I've put the path file to public_html. Essentially, none of the other devs can even access the website itself
Is the document root for the site itself in public_html? If you create yourself a user and allow it access to /home/$user/ are you then able to access the site?