Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Having an issue opening a ticket

Discussion in 'General Discussion' started by Isaiah Marc Sanchez, May 6, 2015.

  1. Isaiah Marc Sanchez

    Joined:
    May 6, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York City
    cPanel Access Level:
    Root Administrator
    I have spent almost the last 24 hours trying to set up cPanel on my VPS for a trial before I purchase a license and it has been impossible. I tried calling but I have to be a customer. I tried creating a support ticket but I have to have it installed. I'm stuck so I turned to the Forum.

    Anyways, I receive multiple errors: "Unable to Synchronize" and cancels on Centos 7 or "iContact Broken Pipe" and hangs on Centos 6. Both were minimal running on a KVM virtual server.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,617
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    It's important to keep in mind that CentOS 7 is only supported with cPanel version 11.50. Version 11.50 is only available on the "Edge" build tier right now, so it's not ready for production machines (it's scheduled to move to the Current tier on May 11th, 2015). Could you elaborate on the full error message you receive when installing cPanel on a fresh installation of CentOS 6?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Isaiah Marc Sanchez

    Joined:
    May 6, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York City
    cPanel Access Level:
    Root Administrator
    I apologize, I forgot to mention I was trying to install on the edge tier on Centos 7 and the release tier on Cents 6. I am going to run the installation again to copy and paste the error message.
     
  4. Isaiah Marc Sanchez

    Joined:
    May 6, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York City
    cPanel Access Level:
    Root Administrator
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,617
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    It looks like the installer is unable to install the required RPMs. You can email cs[@]cpanel.net directly and they can send the request to our technical support department if you can't open the support ticket directly. Let us know the ticket number you are assigned and we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Isaiah Marc Sanchez

    Joined:
    May 6, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York City
    cPanel Access Level:
    Root Administrator
    I contacted them, they responded 4 hours later with my ticket information. Here is the Centos 7 error:
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,160
    Likes Received:
    370
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    The install docs might be useful here:
    Installation Guide - Hardware Requirements - cPanel Documentation
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. Isaiah Marc Sanchez

    Joined:
    May 6, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York City
    cPanel Access Level:
    Root Administrator
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,617
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice