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SOLVED Having issues with AutoSSL AuthenticationFailure cPanel Store

Discussion in 'Security' started by LucasR, Mar 10, 2017.

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  1. LucasR

    LucasR Member

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    UPDATE
    The issue has been fixed by cPanel/WHM team.
    Jesse, thanks for checking!

    Fresh Install, CentOS 6 on a KVM VPS from OVH
    Important stuff is BOLD for faster reading.

    I first noticed something was wrong when I was not being able to get the cert issued for system services, then I ran checkallsslcerts --verbose and saw this:

    Code:
    /usr/local/cpanel/bin/checkallsslcerts --verbose
    The system will attempt to replace the self-signed certificate for the “cpanel” service with a signed certificate from the cPanel Store.
    The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID 3ea92c) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “POST ssl/certificate/whm-license”: Unauthorized
    The system will attempt to replace the self-signed certificate for the “dovecot” service with a signed certificate from the cPanel Store.
    The system will attempt to replace the self-signed certificate for the “ftp” service with a signed certificate from the cPanel Store.
    The system will attempt to replace the self-signed certificate for the “exim” service with a signed certificate from the cPanel Store.
    After being unable to find any mentions on the “POST ssl/certificate/whm-license”: Unauthorized thing even on Google, I decided to open a ticket. Guess what? I can't:

    Code:
    Error: The system failed to create a stub ticket with the following error: API failure: (XID qrgxd6) The ticket system API “POST” request to “https://tickets.cpanel.net/json-api/tickets/create-stub-ticket” failed with a “422” status code and the following error message: Input validation failed
    We cannot proceed with this automated tool. You must continue the ticket creation process within the cPanel Customer Portal.
    On the Customer Portal:
    Code:
    Support Access Error!
    
    Invalid IP Address/Hostname or Support Access ID.
    I checked the License on verify.cpanel.net and it is valid.

    But wait, there is more...

    Trying to enable cPanel Store on Market Provider Manager:

    Code:
    API failure: (XID 4nwa8h) The system could not connect to the cPanel Store due to an error: “Unauthorized”. Run the “/usr/local/cpanel/cpkeyclt” command.
    
    API failure: (XID k6nk6g) The system could not connect to the cPanel Store due to an error: “Unauthorized”. Run the “/usr/local/cpanel/cpkeyclt” command.
    Running /usr/local/cpanel/cpkeyclt wasn't useful, nothing changed.

    I reinstalled the server and the issue is persistent (but this time I went with CentOS 7).
    This never happened before and I have no clue on what is going on.
     
    #1 LucasR, Mar 10, 2017
    Last edited: Mar 10, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. Jcats

    Jcats Well-Known Member

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    Same issue on a new server, please update this thread with the outcome please

    Code:
    [root@server ~]# /usr/local/cpanel/bin/checkallsslcerts
    The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “DELETE ssl/certificate/whm-license”: Unauthorized
    [root@server ~]# /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update succeeded.
    Building global cache for cpanel...Done
    
     
  4. LucasR

    LucasR Member

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    Already in contact. Thanks for your reply.
    Do you have any ideas on how this could be fixed? Personally asking.

    Interesting, for you it's refusing a DELETE request to ssl/certificate/whm-license, for me it's a POST.
     
  5. LucasR

    LucasR Member

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    Do you get any errors when enabling cPanel Store on Market Provider Manager? Here it goes on on no matter how many times I enable/disable, it always shows the error.
     
  6. Jcats

    Jcats Well-Known Member

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    It started working for me, just tried again now.
     
  7. LucasR

    LucasR Member

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    The issue has been fixed.
    Please close the topic.
     
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