SOLVED Having issues with AutoSSL AuthenticationFailure cPanel Store

LucasR

Member
Dec 15, 2015
7
0
1
Curitiba, Brazil
cPanel Access Level
Root Administrator
UPDATE
The issue has been fixed by cPanel/WHM team.
Jesse, thanks for checking!

Fresh Install, CentOS 6 on a KVM VPS from OVH
Important stuff is BOLD for faster reading.

I first noticed something was wrong when I was not being able to get the cert issued for system services, then I ran checkallsslcerts --verbose and saw this:

Code:
/usr/local/cpanel/bin/checkallsslcerts --verbose
The system will attempt to replace the self-signed certificate for the “cpanel” service with a signed certificate from the cPanel Store.
The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID 3ea92c) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “POST ssl/certificate/whm-license”: Unauthorized
The system will attempt to replace the self-signed certificate for the “dovecot” service with a signed certificate from the cPanel Store.
The system will attempt to replace the self-signed certificate for the “ftp” service with a signed certificate from the cPanel Store.
The system will attempt to replace the self-signed certificate for the “exim” service with a signed certificate from the cPanel Store.
After being unable to find any mentions on the “POST ssl/certificate/whm-license”: Unauthorized thing even on Google, I decided to open a ticket. Guess what? I can't:

Code:
Error: The system failed to create a stub ticket with the following error: API failure: (XID qrgxd6) The ticket system API “POST” request to “https://tickets.cpanel.net/json-api/tickets/create-stub-ticket” failed with a “422” status code and the following error message: Input validation failed
We cannot proceed with this automated tool. You must continue the ticket creation process within the cPanel Customer Portal.
On the Customer Portal:
Code:
Support Access Error!

Invalid IP Address/Hostname or Support Access ID.
I checked the License on verify.cpanel.net and it is valid.

But wait, there is more...

Trying to enable cPanel Store on Market Provider Manager:

Code:
API failure: (XID 4nwa8h) The system could not connect to the cPanel Store due to an error: “Unauthorized”. Run the “/usr/local/cpanel/cpkeyclt” command.

API failure: (XID k6nk6g) The system could not connect to the cPanel Store due to an error: “Unauthorized”. Run the “/usr/local/cpanel/cpkeyclt” command.
Running /usr/local/cpanel/cpkeyclt wasn't useful, nothing changed.

I reinstalled the server and the issue is persistent (but this time I went with CentOS 7).
This never happened before and I have no clue on what is going on.
 
Last edited:

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
Same issue on a new server, please update this thread with the outcome please

Code:
[[email protected] ~]# /usr/local/cpanel/bin/checkallsslcerts
The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “DELETE ssl/certificate/whm-license”: Unauthorized
[[email protected] ~]# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update succeeded.
Building global cache for cpanel...Done
 

LucasR

Member
Dec 15, 2015
7
0
1
Curitiba, Brazil
cPanel Access Level
Root Administrator
Please feel free to use this form to contact Customer Service directly:
Support & Customer Service | cPanel, Inc.
Already in contact. Thanks for your reply.
Do you have any ideas on how this could be fixed? Personally asking.

Same issue on a new server, please update this thread with the outcome please

Code:
[[email protected] ~]# /usr/local/cpanel/bin/checkallsslcerts
The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “DELETE ssl/certificate/whm-license”: Unauthorized
[[email protected] ~]# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update succeeded.
Building global cache for cpanel...Done
Interesting, for you it's refusing a DELETE request to ssl/certificate/whm-license, for me it's a POST.
 

LucasR

Member
Dec 15, 2015
7
0
1
Curitiba, Brazil
cPanel Access Level
Root Administrator
Same issue on a new server, please update this thread with the outcome please

Code:
[[email protected] ~]# /usr/local/cpanel/bin/checkallsslcerts
The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “DELETE ssl/certificate/whm-license”: Unauthorized
[[email protected] ~]# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update succeeded.
Building global cache for cpanel...Done
Do you get any errors when enabling cPanel Store on Market Provider Manager? Here it goes on on no matter how many times I enable/disable, it always shows the error.