UPDATE
The issue has been fixed by cPanel/WHM team.
Jesse, thanks for checking!
Fresh Install, CentOS 6 on a KVM VPS from OVH
Important stuff is BOLD for faster reading.
I first noticed something was wrong when I was not being able to get the cert issued for system services, then I ran checkallsslcerts --verbose and saw this:
After being unable to find any mentions on the “POST ssl/certificate/whm-license”: Unauthorized thing even on Google, I decided to open a ticket. Guess what? I can't:
On the Customer Portal:
I checked the License on verify.cpanel.net and it is valid.
But wait, there is more...
Trying to enable cPanel Store on Market Provider Manager:
Running /usr/local/cpanel/cpkeyclt wasn't useful, nothing changed.
I reinstalled the server and the issue is persistent (but this time I went with CentOS 7).
This never happened before and I have no clue on what is going on.
The issue has been fixed by cPanel/WHM team.
Jesse, thanks for checking!
Fresh Install, CentOS 6 on a KVM VPS from OVH
Important stuff is BOLD for faster reading.
I first noticed something was wrong when I was not being able to get the cert issued for system services, then I ran checkallsslcerts --verbose and saw this:
Code:
/usr/local/cpanel/bin/checkallsslcerts --verbose
The system will attempt to replace the self-signed certificate for the “cpanel” service with a signed certificate from the cPanel Store.
The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID 3ea92c) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request “POST ssl/certificate/whm-license”: Unauthorized
The system will attempt to replace the self-signed certificate for the “dovecot” service with a signed certificate from the cPanel Store.
The system will attempt to replace the self-signed certificate for the “ftp” service with a signed certificate from the cPanel Store.
The system will attempt to replace the self-signed certificate for the “exim” service with a signed certificate from the cPanel Store.
Code:
Error: The system failed to create a stub ticket with the following error: API failure: (XID qrgxd6) The ticket system API “POST” request to “https://tickets.cpanel.net/json-api/tickets/create-stub-ticket” failed with a “422” status code and the following error message: Input validation failed
We cannot proceed with this automated tool. You must continue the ticket creation process within the cPanel Customer Portal.
Code:
Support Access Error!
Invalid IP Address/Hostname or Support Access ID.
But wait, there is more...
Trying to enable cPanel Store on Market Provider Manager:
Code:
API failure: (XID 4nwa8h) The system could not connect to the cPanel Store due to an error: “Unauthorized”. Run the “/usr/local/cpanel/cpkeyclt” command.
API failure: (XID k6nk6g) The system could not connect to the cPanel Store due to an error: “Unauthorized”. Run the “/usr/local/cpanel/cpkeyclt” command.
I reinstalled the server and the issue is persistent (but this time I went with CentOS 7).
This never happened before and I have no clue on what is going on.
Last edited: