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Having problem with Install of Cpanel on Red Hat Enterprise Linux 6.6..

Discussion in 'General Discussion' started by cowenpa, Nov 25, 2014.

  1. cowenpa

    cowenpa Registered

    Nov 25, 2014
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    The appropriate part of the error appears to be
    => Log opened from ./updatenow.static (11118) at Mon Nov 24 14:43:47 2014
    [20141124.144347]   Running version '' of updatenow.
    [20141124.144347]   --force passed on command line. Upgrade will disregard update config settings.
    2014-11-24 15:15:09  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
    2014-11-24 15:15:09  602 ( INFO): Closing install log and passing output control to updatenow.static
    => Log opened from ./updatenow.static (11568) at Mon Nov 24 15:15:09 2014
    [20141124.151509]   Running version '' of updatenow.
    [20141124.151509]   --force passed on command line. Upgrade will disregard update config settings.
    [20141124.165839] ***** FATAL: Unable to retrieve tier version info: Inappropriate ioctl for device
    You repeatedly get the following error:

    ...failed: Died at ./updatenow.static line 27751.
    ......failed: Died at ./updatenow.static line 27751.
    If I search for updatenow.static I don't see any files so can't see what that line is trying to do.

    I have spoken to my networking team who tell me Firewall and Selinux is disabled

    I can't log a support call currently as they need an ID which I can't get as the cpanel executable is not there - bit of a chicken and egg situation. I was hoping to do a 15 day trial as my licensing guy is not available till next week and the project is becoming more pressing.

    Hoping somebody can shed some light or point me in the right direction to resolve. I can post the whole of the install log if that would help


  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Is your server able to make outbound connections to ""? Are valid resolvers configured in the /etc/resolv.conf file? Note that you are welcome to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
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