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Headers showing in emails

Discussion in 'E-mail Discussions' started by rebelo, Dec 2, 2004.

  1. rebelo

    rebelo Active Member

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    Hi, we have been using a ticket software for a long time and all of a sudden
    the tickets answers emails sent to the customers are sent with
    no from and subject fields (show empty) and with these headers at the top
    of the message:

    ===============================================
    Received: from nobody by server.name.com with local (Exim 4.43)
    id 1CZxUf-0006i1-Io
    for customeremail@mail.com; Thu, 02 Dec 2004 20:24:01 +0000
    To: customeremail@mail.com
    Subject: Support Ticket Open [#783752]
    From: suporte@mydomain.com
    Message-Id: <E1CZxUf-0006i1-Io@server.name.com>
    Date: Thu, 02 Dec 2004 20:24:01 +0000
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - server.name.com
    X-AntiAbuse: Original Domain - mail.com
    X-AntiAbuse: Originator/Caller UID/GID - [99 99] / [47 12]
    X-AntiAbuse: Sender Address Domain - mydomain.com
    X-Source:
    X-Source-Args:
    X-Source-Dir:
    ===============================================

    Any ideas how to remove/ fix this ?
     
  2. chirpy

    chirpy Well-Known Member

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    You'll have to ask the people who wrote the ticket software. There's nothing wrong with those email headers.
     
  3. rebelo

    rebelo Active Member

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    Tks chirpy but fact is that now i´m getting them also in emails from the cron/daily and
    the daily chkrootkit.

    Looking further at the internet headers in outlook we got

    ==============================================
    Return-Path: <root@myserver.name.com>
    Delivered-To: myemail@my.isp.com
    Received: (qmail 5647 invoked from network); 3 Dec 2004 03:15:53 -0000
    X-AntiVirus: Mail-AV 0.3
    Received: from unknown (HELO myserver.name.com) ([XXX.XXX.XXX.XXX])
    (envelope-sender <root@myserver.name.com> )
    by mta4 (qmail-ldap-1.03) with SMTP
    for <myemail@my.isp.com>; 3 Dec 2004 03:15:53 -0000
    Received-SPF: none (mta4: domain of root@myserver.name.com does not designate permitted sender hosts)
    ==============================================

    SPF issues ?
     
  4. chirpy

    chirpy Well-Known Member

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    Did you install anything to do with SPF? That header line "Received-SPF:" is an invalid non-RFC compliant record and should not be present (or should at least be discarded).
     
  5. rebelo

    rebelo Active Member

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    "Did you install anything to do with SPF?"

    No, never.
     
  6. chirpy

    chirpy Well-Known Member

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    That's odd. Have you installed anything like exiscan on the server?

    I've just upgraded to the latest cPanel Exim offering and find no mention of SPF in it (thankfully).
     
  7. rebelo

    rebelo Active Member

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    No, have not touched whm/cpanel for the last week or so.
    Could it be from local isp ?
     
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