Hello i have always used plesk in the past but i face a problem with cpanel

mxm54908

Registered
Jul 15, 2020
2
0
1
Canada
cPanel Access Level
Root Administrator
when i tried to transfert with the transfert tools a lots of site is failling because the name are either too long or do not meet the username criteria

i search over the web and not able to transfert the account because it do not find them on the source server since the name is cut by cpanel

like couvreur-longueuil.ca

on the source server with plesk the username is couvreur-longueuil

but on the cpanel one it do not allow me more than that couvreur-longueu

and when changing in the field for the good one it do not work its telling me that it do not meet the username criteria
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
cPanel has a long standing username character limit of 16 characters https://features.cpanel.net/topic/remove-arbitrary-username-length-limit was the original Feature Request to have this modified from 8 characters. In order to move that account you'd have to shorten the username. cPanel handles usernames differently from what I remember. In cPanel you rely on the username for the account identification, the Linux user and the MySQL account