Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

HELO IP

Discussion in 'E-mail Discussion' started by lucas kastello, Feb 9, 2018.

  1. lucas kastello

    lucas kastello Registered

    Joined:
    Feb 9, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Minas Gerais
    cPanel Access Level:
    Reseller Owner

    Attached Files:

  2. cPWilliamL

    cPWilliamL cP Technical Analyst II
    Staff Member

    Joined:
    May 15, 2017
    Messages:
    258
    Likes Received:
    29
    Trophy Points:
    103
    Location:
    America
    cPanel Access Level:
    Root Administrator
    Hi Lucas,

    Is the hostname set correctly? The hostname should be used by default. Do you have 'Reference /etc/mailhelo for outgoing SMTP HELO' enabled at WHM > Exim Configuration Manager? If so, what is the contents of '/etc/mailhelo'?

    Thanks,
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. lucas kastello

    lucas kastello Registered

    Joined:
    Feb 9, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Minas Gerais
    cPanel Access Level:
    Reseller Owner
    My hostname is set correctly, and where do I make this setting on whm you indicated me on?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    You won't have access to adjust those values in "WHM >> Exim Configuration Manager" as your access level suggests you only have reseller access. I recommend reporting this issue to your web hosting provider so they can investigate this further for you.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice