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Help! Backup won't restore

Discussion in 'Data Protection' started by bpmod, Nov 29, 2010.

  1. bpmod

    bpmod Well-Known Member

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    Hello

    I 'accidentally' deleted a customer's account, knowing that there is a restore function. I am now trying to restore using Main=>Backup=>Restore and I select the backup to restore from and the username... Then I get the following message:

    Account Creation Status: failed (Sorry, a mysql user with the name <user> already exists.)
    Account Restore Failed... Restore failed.

    The thing is, this user's account never had any mySql database, nor any allowance for one.

    How do I get around this and restore this account?

    Thanks

    Brian
     
  2. mikelegg

    mikelegg Well-Known Member

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    I've just encountered the same error, I've been trying to transfer an account from another server and it keeps failing mid-way through the restore process, so I've been terminating the account and trying different methods.

    Now I'm trying to restore a the cpmove file and getting the error ...

    Account Creation Status: failed (Sorry, a mysql user with the name xxxxxxxx already exists.)

    But when I run ...

    mysql> select user from mysql.user where user = 'xxxxxxxx';

    I get

    Empty set (0.00 sec)

    So mysql user with that name doesn't appear to exist at all.
     
    #2 mikelegg, Dec 5, 2010
    Last edited: Dec 5, 2010
  3. oshs

    oshs Well-Known Member
    PartnerNOC

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    Hi,

    Did you manage to fix this issue? As I'm getting the same error.

    Regards,
    Suhail.
     
  4. mikelegg

    mikelegg Well-Known Member

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    I waited a day, tried again and the problem went away.
     
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