"HELP" Big mistake when deleting account.

[drive1925]

I was trying to change my password to cpanel for an account but it would not work no matter how I tried and the password I had recorded as belonging to that account refused to work. So since this was an account of my own and I had already decided to rebuild the site from scratch, I decided to just terminate the account and recreate it.

However, and this is where I screwed up big time, I mistakenly checked the box for: "Keep Dns Zone". Then when I went to recreate the account it said the DNS zone for that account already existed and I would have to delete it first. OK.......well when I went to delete the DNS Zone it said I "don't appear to own that account.

Anyone know how to get me back on track here? It would be greatly appreciated.

 

[AndyReed]

I mistakenly checked the box for: "Keep Dns Zone". Then when I went to recreate the account it said the DNS zone for that account already existed and I would have to delete it first. OK.......well when I went to delete the DNS Zone it said I "don't appear to own that account.

SSH to your server and
cd /var/named/
Find the DNS zone for the domain you terminated and you can either rename or remove the DNS zone. In additon, make sure the entries for the terminated accounts are not in the following files:
/etc/httpd/conf/httpd.conf
/etc/passwd
/etc/group

 

[xerophyte]

looks like you don't have permission to delete, if you are using reseller WHM interface, you need root access to delete zone files, if you don't have root access to the WHM, contact your hosting provider.

in the future please post as mush as info you can so, we can get clear picture of your problem

hope that helps