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Help Cannot Restore Full Backup

Discussion in 'Data Protection' started by Andrewmc, Oct 30, 2015.

  1. Andrewmc

    Andrewmc Registered

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    Hello,

    I downloaded a full backup from cPanel and then tried to upload it on a new server without any luck. This is the error I get

    Code:
    Starting “RESTORE” for “Account” “bushi”.
    Restore File: /home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz
    Restore Reseller Privs: no
    Restricted mode: yes
    Express mode: no
    Calculating disk space needed …
    Done.
    Target “/home” on host “server.xxxxxx.com” has 176.2 GB free and requires at least 721.46 MB free, which includes space for temporary files.
    The “Reseller” restore module has the following areas disabled by request: “all”
    ArchiveManager
    Preparing archive for restoration …
    Calculating disk space needed …
    Done.
    Target “/home/cpanelpkgrestore.TMP.work.rNMCqEv2DwER_dmz/unsafe_to_read_archive” on host “server.xxxxxx.com” has 176.2 GB free and requires at least 721.46 MB free, which includes space for temporary files.
    ArchiveManager
    Failed to extract the archive at “/home/cpmoveozuLVdI6hwuJxXrS-bushi.tar.gz”: _normalize_extracted_archive: The extracted archive does not contain a valid cpanel user file.
    Removing copied archive “/home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz” from the local server …
    Failed: Account Restore Failed: “Failed to extract the archive at “/home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz”: _normalize_extracted_archive: The extracted archive does not contain a valid cpanel user file.”
    
    I also tried doing it via Putty without any luck (note that the tar.gz file is already on /home/)

    Thank you in advance,
    Andrew
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. dalem

    dalem Well-Known Member
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    yes it is
    and
    "Starting “RESTORE” for “Account” “bushi”.
    Restore File: /home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz"


    and 2 different usernames
     
  4. Andrewmc

    Andrewmc Registered

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    I'm trying to restore it via WHM and I've used various username files without any luck.

    Problem is that this is the only backup I've got and the source server is not available anymore
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    So you edited the original backup's file name?

    Have you tried extracting that archive locally to see if its contents are intact?

    Depending on the account you might be able to restore a 700+MB account manually.
     
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