Help Cannot Restore Full Backup

Andrewmc

Registered
Oct 30, 2015
2
0
1
United States
cPanel Access Level
Root Administrator
Hello,

I downloaded a full backup from cPanel and then tried to upload it on a new server without any luck. This is the error I get

Code:
Starting “RESTORE” for “Account” “bushi”.
Restore File: /home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz
Restore Reseller Privs: no
Restricted mode: yes
Express mode: no
Calculating disk space needed …
Done.
Target “/home” on host “server.xxxxxx.com” has 176.2 GB free and requires at least 721.46 MB free, which includes space for temporary files.
The “Reseller” restore module has the following areas disabled by request: “all”
ArchiveManager
Preparing archive for restoration …
Calculating disk space needed …
Done.
Target “/home/cpanelpkgrestore.TMP.work.rNMCqEv2DwER_dmz/unsafe_to_read_archive” on host “server.xxxxxx.com” has 176.2 GB free and requires at least 721.46 MB free, which includes space for temporary files.
ArchiveManager
Failed to extract the archive at “/home/cpmoveozuLVdI6hwuJxXrS-bushi.tar.gz”: _normalize_extracted_archive: The extracted archive does not contain a valid cpanel user file.
Removing copied archive “/home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz” from the local server …
Failed: Account Restore Failed: “Failed to extract the archive at “/home/cpmoveozuLVdI6hwuJxXrS-bush.tar.gz”: _normalize_extracted_archive: The extracted archive does not contain a valid cpanel user file.”
I also tried doing it via Putty without any luck (note that the tar.gz file is already on /home/)

Thank you in advance,
Andrew