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HELP: Can't change cPanel user account name

Discussion in 'General Discussion' started by TransPersonal, Oct 11, 2009.

  1. TransPersonal

    TransPersonal Member

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    When I go to Account Functions >> Modify and Account, I can't change the username. I get this error message:

    HTML:
    Account Not Modified
    Shell already set to /bin/bash
    Error.. There is currently a configuration error in the Apache configuration file. User name change aborted.
    Account modification aborted, there was a problem changing the user name.
    My user name uses only 7 lowercase letter characters so I don't think that's the problem. Please help.
     
  2. bvierra

    bvierra Well-Known Member

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    It says exactly what the error is....
     
  3. thewebhosting

    thewebhosting Well-Known Member

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    May I know what default memory assigned to cPanel in Tweak Settings? Try to increase with 256 MB and have a try.
     
  4. TransPersonal

    TransPersonal Member

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    What I posted earlier is the error itself - word for word:

    HTML:
    Account Not Modified
    Shell already set to /bin/bash
    Error.. There is currently a configuration error in the Apache configuration file. User name change aborted.
    Account modification aborted, there was a problem changing the user name.
    I didn't setup cPanel, my server management company did. So I'm not sure about the specifications. I contacted them about this particular problem and waiting to see if they can solve the issue.
     
  5. thewebhosting

    thewebhosting Well-Known Member

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    You can check the maximum memory from WHM --> Tweak Settings --> The maximum memory a cPanel process can use before it is killed off (in megabytes). Values less than 256 megabytes can not be specified. A value of "0" will disable the memory limits. You can set the maximum memory to 256 and have a try.
     
  6. saninfosys.com

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    You can not change user name because, it is the base identity of your account.

    If you wish to change it, you can do the followings:
    1) Take full backup of all website, database under you user name
    2) Go to WHM >> Account Functions >> Terminate an Account >> choose your user name (don't check on Keep Dns Zone) >> click on "Terminate".
    3) Go to WHM >> Account Functions >> Create a New Account >> put your desired user name and create your account.
    4) Login to cPanel and restore full backup of all website, database.
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    That is incorrect.

    As long as the user is not a reseller user, the username can be modified via the Modify an Account screen in WHM.

    The issue, as BVierra pointed out, is that there is currently an Apache configuration issue that needs to be corrected.
     
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