The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HELP!!! Cant send or Receive Email - URGENT!!

Discussion in 'E-mail Discussions' started by puretigeruk, Jul 5, 2012.

  1. puretigeruk

    puretigeruk Registered

    Joined:
    Jul 5, 2012
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bournemouth, United Kingdom
    cPanel Access Level:
    Root Administrator
    Hi Guys

    I am hoping someone can help as I've been at this for hours now.

    I moved servers recently and did a WHM transfer of all accounts. Now on the new server I cannot send or receive email. I have tested receiving email by sending an email to myself from my gmail account and I got this message:

    This is an automatically generated Delivery Status Notification

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipient has been delayed:

    my email address

    Message will be retried for 2 more day(s)

    Technical details of temporary failure:
    The recipient server did not accept our requests to connect. Learn more at 'The recipient server did not accept our requests...' - Gmail Help
    [(0) puretigerhosting.com. [178.33.180.245]:25: 451 Temporary local problem - please try later]

    I have checked and my domain is on the localdomains list. I have tried several options that have been stated in this forum and still it is not working.

    Please please help me.... :)

    Thanks
     
    #1 puretigeruk, Jul 5, 2012
  2. puretigeruk

    puretigeruk Registered

    Joined:
    Jul 5, 2012
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bournemouth, United Kingdom
    cPanel Access Level:
    Root Administrator
    OK so decided to run a few tests and it seems that on other domains on the account I can send mail but still cannot receive it. On puretigerhosting.com I can not receive or send!

    Very frustrating....!
     
    #2 puretigeruk, Jul 5, 2012
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,420
    Likes Received:
    285
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    There is one issue showing here, down bottom:
    /http://www.intodns.com/puretigerhosting.com
     
    #3 Infopro, Jul 5, 2012
  4. puretigeruk

    puretigeruk Registered

    Joined:
    Jul 5, 2012
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bournemouth, United Kingdom
    cPanel Access Level:
    Root Administrator
    is this the www a record one?
     
    #4 puretigeruk, Jul 5, 2012
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I see no DNS configuration issues at this time. Please consider opening a support ticket if you continue to experience trouble receiving email. You can submit a ticket via:

    Submit A Ticket

    Post the ticket number here and we can track the issue for you.

    Thank you.
     
    #5 cPanelMichael, Jul 6, 2012
  6. puretigeruk

    puretigeruk Registered

    Joined:
    Jul 5, 2012
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bournemouth, United Kingdom
    cPanel Access Level:
    Root Administrator
    Hi Michael

    I did what you said and submitted a ticket - WOW what an amazing service, Paul from your tech support has been amazing and he sorted the problem. It seems it was down to the exim rate database being corrupted and my mail settings in my email clients were incorrect due to a CNAME record in place on my domain.

    Anyway I totally recommend cPanel Support :)
     
    #6 puretigeruk, Jul 7, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - HELP Cant send
  1. Abdi

    Help to get started with cPanel

    Abdi, Jun 19, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    29
    cPanelMichael
    Jun 20, 2017 at 8:48 AM
  2. Spork Schivago

    Help securing rpcbind

    Spork Schivago, Jun 14, 2017, in forum: Security
    Replies:
    4
    Views:
    52
    Spork Schivago
    Jun 14, 2017
  3. itmonitor

    Help with customised logo cPanel + Webmail

    itmonitor, Jun 9, 2017, in forum: Workarounds and Optimization
    Replies:
    7
    Views:
    83
    Infopro
    Jun 9, 2017
  4. mmarhama

    Need help optimising my.cnf Mysql

    mmarhama, Jun 1, 2017, in forum: Workarounds and Optimization
    Replies:
    5
    Views:
    201
    cPanelMichael
    Jun 5, 2017
  5. lonsg

    Help with root crons and maybe more issues

    lonsg, May 31, 2017, in forum: General Discussion
    Replies:
    10
    Views:
    103
    Infopro
    Jun 3, 2017

Share This Page