Help. Customers can not list POP account.

sodapopinski

Well-Known Member
Aug 13, 2001
90
2
308
2 days ago my server crashed. After restored files from the backup drive I also swicthed from mbox to maildir.

But the problem when some of my client logged into the cpanel system >> mail >> Add/Remove/Manage Accounts >> they can not find the list of existing mailboxes. But if I ls -ls /home/username/mail/domain-name/, the mailbox are exist. Some customers can see the list of their current mailboxes. But some can not.

Anybody know how to fix it?

Thanks alot in advance.
 

krava

Well-Known Member
Sep 23, 2003
149
0
166
cPanel Access Level
Root Administrator
Hi,

Probably your accounts were restored incorrectly. I mean not all settings were restored properly. The mailboxes could disappear if their domains aren't listed in files:
/etc/userdomains

/var/cpanel/user/$USERNAME

The file /etc/userdomains contains all domains installed on your box and their owners. The second file contains specs of the account $USERNAME. Sure, you need to replace $USERNAME with the actual cPanel username. So check all necessary files and make sure all domains are there.
 

sodapopinski

Well-Known Member
Aug 13, 2001
90
2
308
Thanks alot.
Both /etc/userdomains and files into /var/cpanel/users are fine, but the problem is still persist.

Any idea?

Thanks alot.
 

Fernis

Well-Known Member
Oct 28, 2006
193
1
168
Please check /etc/trueuserdomains and check if the entry for the domain is there.