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Help - Keep DNS - Mistake when Terminating Account, Can't re-add domain

Discussion in 'Bind/DNS/Nameserver' started by jmarting, Jul 15, 2012.

  1. jmarting

    jmarting Registered

    Jul 15, 2012
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    Reseller Owner
    Help! I made the mistake of selecting "Keep DNS" when deleting an account and now I cannot re add the domain. I'm sure you all know the error is that the dns already exists. I tried going into all of the dns functions but the domain isn't there so I cannot delete it or edit it. I tried to add the domain using the add dns function thinking it might fix it but then of course it says it already exists.

    So I'm not sure what to do now. I'm not an experienced admin or reseller so don't know much about ssh or anything but I do think I might have shell access, just don't really don't know my way around it. This reseller acct is on Hostgator if that gives you any clues on how to fix this.

    Any help would be greatly appreciated.
  2. lldeepakll

    lldeepakll Well-Known Member

    May 20, 2012
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    If you have access to delete a dns zone in your reseller whm, then go to Main >> DNS Functions >> Delete a DNS Zone and select the domain name you want to delete dns zone. Further if "Delete a DNS Zone" function is not available in you whm the please ask your hosting provider to delete that particular domain at their end.

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