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HELP! mails not delivered to some domains

Discussion in 'E-mail Discussions' started by jek, May 26, 2004.

  1. jek

    jek Member

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    Can someone please help?

    I can't seem to send email to the following domains (on another providers server).
    ambg.com.my and signet.com.my

    Trying to send to these two user accounts:
    goh-lee-sean@ambg.com.my and mohd-sophiee.ahd-nawawi@signet.com.my .

    I checked http://www.dnsreport.com/tools/dnsreport.ch?domain=signet.com.my . I know the MX and Mail is failing on their side.

    However, it works when mail is send from free accounts like Yahoo! and Hotmail or even local ISP (Malaysian) email accounts. This is making our service and WHM look real bad.

    Is there a timeout period that I should extend? Or anything that I should tweak on WHM?

    Can you guys try to send emails to those domains too? I am sure it will bounce!

    Ideas are welcome...

    Regards,
    Jek Tan
     
  2. chirpy

    chirpy Well-Known Member

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    Without the following it's pure guesswork:

    1. Bounce messages in full
    2. Error messages in your /var/log/exim_maillog on the receiving server when an email is bounced
     
  3. jek

    jek Member

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    Error from returned email
    ==================
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    goh-lee-sean@ambg.com.my
    retry time not reached for any host after a long failure period
    ------------------------------


    Error on /var/log/exim_maillog
    ======================
    2004-05-26 15:10:07 1BSsY8-0003DA-Jr ** goh-lee-sean@ambg.com.my R=lookuphost T=remote_smtp: retry time not reached for any host after a long failure period
     
  4. chirpy

    chirpy Well-Known Member

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