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HELP!!! My email stopped working

Discussion in 'E-mail Discussion' started by hostultra, Dec 13, 2002.

  1. hostultra

    hostultra Well-Known Member

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    My email has suddenly stopped working yesterday morning
    Any email sent to my cpanel domains just dissapears
    Nothing is returned to the sender, nothing appears in the error log or /var/log/messages
    i have tried reinstalling cpanel, restarting exim and anything else i can think of and it just will not work

    I also notice that i had auto update on and that a new version of cpanel was installed at the time this happened

    Does anyone else have this problem or know how to fix it?

    Thanks
     
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    #1 hostultra, Dec 13, 2002
  2. hostultra

    hostultra Well-Known Member

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    Actually it seems it isnt working at all
    The mail is returned to the sender after 24 hours with this

    [quote:d8b97c073e]This message was created automatically by mail delivery software (Exim).

    A message that you sent has not yet been delivered to one or more of its
    recipients after more than 24 hours on the queue on mail2.mail.iol.ie.

    The message identifier is: 18Mc57-0000L0-00
    The subject of the message is: test
    The date of the message is: Thu, 12 Dec 2002 22:45:08 -0000

    The address to which the message has not yet been delivered is:

    mail@*removed*.com

    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.
    [/quote:d8b97c073e]

    What causes this???
    To me it seems that whatever is supposed to receive incoming mail on my server has stopped working
    How do i fix it?
     
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    #2 hostultra, Dec 14, 2002
  3. hostultra

    hostultra Well-Known Member

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    I just noticed that in WHM when i look at the Service Status it says up the top

    package exim is not installed
    however down the table it says that exim is UP and imap failed
     
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    #3 hostultra, Dec 14, 2002
  4. hostultra

    hostultra Well-Known Member

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    I think i found the problem
    My email got returned with this error:


    Delay reason: failed to open /usr/home/usernameremoved/etc/domainremoved.com/passwd for linear search: Permission denied (euid=26 egid=6)
     
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    #4 hostultra, Dec 14, 2002
  5. dgbaker

    dgbaker Well-Known Member
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    Try runnning the Mail Trouble Shooter and it should correct the problem.
     
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    #5 dgbaker, Dec 14, 2002
  6. Website Rob

    Website Rob Well-Known Member

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    I would also look under WHM & Service Manager and make sure both &cppop& and &exim& have been checked. If not, check what is needed then restart Exim ( Restart Services & Mail Server (Exim) & POP3 Server (cppop) )

    Also, it is more helpful to state which vesion you are using rather than, &a new version of cpanel was installed&. ;)
     
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    #6 Website Rob, Dec 14, 2002
  7. hostultra

    hostultra Well-Known Member

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    I have tried those already with no success
    The new version of cpanel is Cpanel 5.3.0-S104 FreeBSD
     
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    #7 hostultra, Dec 15, 2002
  8. bdraco

    bdraco Guest

    You should contact support so they can help you get exim running
     
    #8 bdraco, Dec 15, 2002
  9. SilenceGold

    SilenceGold Member

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    hostultra ,

    Have you gotten your problem solved? If so, please post the solution since I'm having the same issues.

    Anyone else is welcome to post a solution.

    Thanks,
    SilenceGold
     
    #9 SilenceGold, Feb 23, 2003
  10. Def

    Def Well-Known Member

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    It'll actually try to solve the problem itself? For an address I'm having problems with it says this:

    Legend
    Mail Routing Error
    Filter File
    SMTP Destination


    Currently searching through the forums here trying to find an answer.
     
    #10 Def, Feb 25, 2003
  11. marius

    marius Well-Known Member
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    mail problem

    That Mail Troubleshooter is doing what exactly?

    When you enter an email address that has problems, the reply of the Mail Troubleshooter is:

    Legend
    Mail Routing Error
    Filter File
    SMTP Destination

    and that is all the troubleshooter does.

    Beside, we really need somthing to help us with the email because we started having problems. Our clients cannot connect to their accounts and we have to keep restarting cppop.

    how long will we keep it like this? :)
     
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    #11 marius, Apr 24, 2003
  12. zye

    zye Well-Known Member

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    i have the same situation - mail stopped working on 1 account about 10 hours ago - 2 times i only received an empty mail ( empty like no header no source no nothing )

    help
    zye
     
    #12 zye, Apr 25, 2003
  13. bgsgrafix

    bgsgrafix Member

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    mail is KA PUT

    I cannot get mail to go out either. Have tried to send mail to another server to no avail. Have tried to send mail to another server that uses cPanel, no good. The only thing that works is sending mail to an account on the same server.

    I wonder if Dark ORB is looking into this. It's been days and the hosting companies are still trying to figure this one out.
     
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    #13 bgsgrafix, Apr 25, 2003
  14. bgsgrafix

    bgsgrafix Member

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    Need help

    As I posted above, It's been days since we can send mail to any server running cPanel....

    I am just a reseller and the hosting company is still looking for a fix...

    After numerous tests we find that we cannot send mail to other sites using cPanel, to some other email accounts that don't use cPanel...and to some it works fine. Everyone we talked to is blaming Exim..

    Is any one else having issues like this as of the past week?

    Anyone have any fixes???

    Gary
     
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    #14 bgsgrafix, Apr 26, 2003
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