I am a total novice and don't know the lingo of web management. We had a successful genealogy site for 20 years. Our person who paid for the domain name 3 years at a time passed away shortly after making a payment in 2017. So in 2020 and no one could get in it took us a while to understand what happened. I tried to get get the company to let me take it over being one of the 4 originators of the site but they would not let me. So, I have purchased a new domain name from the company who hosts the site. In the meantime that company has been sold/taken over by another by another company who could care less less about the web hosting company and their support is TERRIBLE. I just need need to get the site pointed to the new domain name so people cane once again use the site. I cannot seem to change to root file to the new one and read somewhere on here that the company has to do that. Someone PLEASE help me, we are losing so much time...