Help Please - completely messed up my reseller account

totalnumpty

Registered
Jun 20, 2009
2
0
51
I'm completely new to WHM, but reasonably used to cPanel. I opened a new reseller hosting account yesterday and appear to have achieved the impossible, but it's completely messed things up.

Let's call the reseller account domain name " reseller.com "

Having set up the account and domain in the hosting services website, I then followed their instructions to log in to WHM and create some packages. Having successfully done that, I misunderstood some foggy instructions and created a client account in WHM that has the same domain name and user details as the reseller account.

The problem is now, that I cannot remove the client account " reseller.com " so that the reseller.com domain (and thus cPanel quotas etc) reverts back to the reseller account instead of client level package quotas, cPanel, and File Manager folder structure.

When I try to just terminate the client account in WHM - it gives me a severe warning about not being able to commit suicide by deleting the reseller account domain name from the client account list.

Does anyone know how to cure this?

Is it a case of have the hosting company delete the entire account and rebuild it? (There's no websites in there yet, so nothing to lose).

Thanks
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
12
313
Houston, TX
cPanel Access Level
Root Administrator
I'm completely new to WHM, but reasonably used to cPanel. I opened a new reseller hosting account yesterday and appear to have achieved the impossible, but it's completely messed things up.

Let's call the reseller account domain name " reseller.com "

Having set up the account and domain in the hosting services website, I then followed their instructions to log in to WHM and create some packages. Having successfully done that, I misunderstood some foggy instructions and created a client account in WHM that has the same domain name and user details as the reseller account.

The problem is now, that I cannot remove the client account " reseller.com " so that the reseller.com domain (and thus cPanel quotas etc) reverts back to the reseller account instead of client level package quotas, cPanel, and File Manager folder structure.

When I try to just terminate the client account in WHM - it gives me a severe warning about not being able to commit suicide by deleting the reseller account domain name from the client account list.

Does anyone know how to cure this?

Is it a case of have the hosting company delete the entire account and rebuild it? (There's no websites in there yet, so nothing to lose).

Thanks
It sounds like you have a cPanel account with reseller privileges, assigned to the domain reseller.com. cPanel/WHM does not allow you to create 2 accounts for 1 domain.

A reseller's cPanel account itself will be bound to package or privileges granted to the account. If the reseller is made to own their own account, they can modify the parameters of their own cPanel account. Reseller privileges/limits only take effect when creating new accounts under that reseller account.
 

totalnumpty

Registered
Jun 20, 2009
2
0
51
Hi David

Thanks for the answer, which still leaves me confused, even after a couple of days trying to get my head around what you said.

In the end, the hosting company and myself went for the easy option - delete and recreate the reseller account and not recreate the client account under it.

Now I have a reseller account with privileges and permissions for the top of the reseller's account hosting space, and it's own cPanel for the whole of that space. Plus the single genuine hosting client under the reseller account is now set up and running (I still have to create the reseller website and will do so in the reseller account public_html root level).
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
12
313
Houston, TX
cPanel Access Level
Root Administrator
Hi David

Thanks for the answer, which still leaves me confused, even after a couple of days trying to get my head around what you said.

In the end, the hosting company and myself went for the easy option - delete and recreate the reseller account and not recreate the client account under it.

Now I have a reseller account with privileges and permissions for the top of the reseller's account hosting space, and it's own cPanel for the whole of that space. Plus the single genuine hosting client under the reseller account is now set up and running (I still have to create the reseller website and will do so in the reseller account public_html root level).
I apologize for confusing you. I'm glad you were able to sort things out. It seems you now understand how resellers work in cPanel/WHM but always feel welcome to post a message if you need any clarification.