Nov 17, 2006
Hi everyone,

I strongly hope someone will help me, I'm getting crazy with that.

I bought 2 domain names at Then, I bought a aluminium package at I don't have any special technical abilities, but I did it. I just want to manage a lot of websites, just for me, and a good friend of mine told me it was the best solution.

Well, here we go : first, I registered my WHM with the wrong domain name. I submitted a ticket for the support and they fixed it, so that's ok.

Then I tried to change my DNS on the website, but I couldn't put my private name servers. They only accept the standard name servers that hostgator gave me when I bought my package. When I try to put my private name servers, it shows "errors have occurred".

So I put the initial name servers that hostgator gave me. It seems to work.

After that I tried to create a new account in my WHM with the second domain name I purchased at BUT I can't succeed ! it shows "Sorry you cannot create this account because you are out of disk space. You have exceeded your disk space allotment by 5000 Megabytes!"
I don't understand ! And I think I have also a problem with my original package, as it doesn't exist anymore ! Before it was "Reseller setup" with "1" in current and "49" in remaining, and now it's the package I created with "1" in current and "0" in remaining !

I completely don't understand what's going on here and I'm really getting crazy with that stuff.

Does anyone have the solution ?

Can I RESET my WHM as it was at the beginning ?

I'm even ready to give you my access codes folks, I don't care. If someone out there can fix the problem for me, he will be like a god to me. I've got so much work to do with my sites and I want that thing to fixed.

Does anyone has the answer ?

Thank you very much,


P.S., Should you need any other information, do not hesitate to contact me.


Well-Known Member
Oct 4, 2006
I assumed you are on a reseller account.

It appears that your quota are off and you should contact whoever offering you the rseller accounts to fix that as it has to be done on the server's end as root.


Well-Known Member
Mar 3, 2006
And as for your name server issue, You must create the A records for it on your
server before your registrar can register them and use them.

ns1 14400 in A
ns2 14400 in A

of course use your own ip addresses assigned.