Help! Serious new server issue - list account shows NO accounts

Good morning

I'm in the process of populating a new server with accounts from another server we're retiring soon. All has been progressing smoothly and without issue -- until last night, and I now have a major issue.

1. a cpbackup last night was written to the root, instead of a separate backup drive, exhausting all available space on the root partition

2. I removed the cpbackup directory, restoring space to this drive

3. Consurrently (but not necessarily related) mail is now failing for all accounts on this new server.

4. Remote mail servers receive a report that an email address/user doesn't exist - even though it does.

4. selecting LIST ACCOUNTS, under ACCOUNT INFORMATION, shows NO accounts, although there are many new accounts on this server, and HTTP is working fine for all.

So -- the server's WHM shows no accounts in the 'list account' feature, even though there are many accounts, and all email is failing because the server apparently believes there are no accounts -- so no email addresses.

Thanks in advance for any ideas on how I might address these issues.

Thanks!

 

Thanks for the excellent advice!

I had just discovered that both /etc/trueuserdomains and
/etc/trueuserowners were 0 bytes, but was unsure how to restore those files.

Perhaps this will also restore email for those wayward account ... hope so!

 

Hello

You'll want to run /scripts/updateuserdomains from shell, not from a web browser.

To do so, navigate to the scripts directory via shell and then type ./updateuserdomains

Good luck