Help the customer know which errors in the error log are his.

jpratt

Well-Known Member
Dec 23, 2010
107
0
66
The MAIN error_log seen at errors.html (the "Error Log" cpanel tool) is confusing, showing errors of other hosting accounts on the shared server.

It would help if somehow the customer could identify which of the many errors apply to his hosting.
One suggestion to do this is list the user's IP and username at the top of that page along with a message such as "Error messages with your IP XXX.XXX.XXX.XXX or username <user> are for your hosting account." Perhaps another disclaimer message could read "Due to the nature of shared hosting, there can be errors listed in the MAIN error_log to ignore because they are for other accounts that share this server."
 

jpratt

Well-Known Member
Dec 23, 2010
107
0
66
Cpanel --> Error logs --> top of screen (where it says "MAIN error_log:")

So that isn't supposed to happen, where the customer's account errors are mixed in with everyone else on the shared server?
 

Infopro

Well-Known Member
May 20, 2003
17,113
511
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
If you are logged into the cPanel account user joesph who owns thisdomain.com, and you look at his Error log page and see errors from sally who owns herdomain.com, yes, this shouldn't be happening.

I suggest you contact your host and have them contact cPanel support:
http://go.cpanel.net/supportrequest

The only thing I'm curious about is your use of the term MAIN as you have. That sounds like you're not in the same area I'm lead to believe you should be in.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
12
313
Houston, TX
cPanel Access Level
Root Administrator
The requested feature is existing functionality so I am moving this to the cPanel&WHM Discussions forum so this anomaly can be discussed further.

I also recommend submitting a support ticket about this; a cPanel user should never be able to see the error_log entries generated by another cPanel user.