The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Help the customer know which errors in the error log are his.

Discussion in 'General Discussion' started by jpratt, Jan 5, 2011.

  1. jpratt

    jpratt Well-Known Member

    Joined:
    Dec 23, 2010
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    16
    The MAIN error_log seen at errors.html (the "Error Log" cpanel tool) is confusing, showing errors of other hosting accounts on the shared server.

    It would help if somehow the customer could identify which of the many errors apply to his hosting.
    One suggestion to do this is list the user's IP and username at the top of that page along with a message such as "Error messages with your IP XXX.XXX.XXX.XXX or username <user> are for your hosting account." Perhaps another disclaimer message could read "Due to the nature of shared hosting, there can be errors listed in the MAIN error_log to ignore because they are for other accounts that share this server."
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,478
    Likes Received:
    203
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You should not be seeing errors from one account, in another accounts cPanel error log. What main error log are you looking at exactly?
     
  3. jpratt

    jpratt Well-Known Member

    Joined:
    Dec 23, 2010
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    16
    Cpanel --> Error logs --> top of screen (where it says "MAIN error_log:")

    So that isn't supposed to happen, where the customer's account errors are mixed in with everyone else on the shared server?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,478
    Likes Received:
    203
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If you are logged into the cPanel account user joesph who owns thisdomain.com, and you look at his Error log page and see errors from sally who owns herdomain.com, yes, this shouldn't be happening.

    I suggest you contact your host and have them contact cPanel support:
    http://go.cpanel.net/supportrequest

    The only thing I'm curious about is your use of the term MAIN as you have. That sounds like you're not in the same area I'm lead to believe you should be in.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    The requested feature is existing functionality so I am moving this to the cPanel&WHM Discussions forum so this anomaly can be discussed further.

    I also recommend submitting a support ticket about this; a cPanel user should never be able to see the error_log entries generated by another cPanel user.
     
Loading...

Share This Page