Help UPCP failing httpupdate.cpanel.net could not be resolved to an ip adddress

[Snowman30]

ive got a weird issue with 2 servers in one datacentre

both are bouncing all emails and cpanel and whm are down but the servers are up and working

I tried a forced upcp and i get errors all over the place such as:

httpupdate.cpanel.net could not be resolved to an ip adddress, please check your /etc/resolv.conf

ive checked resolv.conf and they are both the same setup as we have on all our other servers, and theres no problem with any of them

the host has an A record and ive even restarted bind incase there was a problem but still the problem exists

anyone have any ideas as to the cause of this?

 

[awibble]

are thease your only 2 servers in that datacenter?

Is the connection their either level3 only or cogen only?

Its jsut a guess, but level3 and cogent are not playing nicely atm

 

[sam80437]

ip or datacenter information requested

What are the datacenter and/or ip involved? Was this what you think is a Level3 issue or did you decide it was another. We have a server that does not appear to be affected by the current Level3 / Cogen issue and yet some clients are unable to access. We think it may be a cPanel issue but are unsure at prsent.

Thanks.

 

[Snowman30]

Nothing to do with Cogen or any US provider

This is an Australian Datacentre, there are no routing issues to anyother location in the US from there.

The main routing out of the datacentre to the US is via C&W Optus via SingTel

 

[aby]

Nothing to do with Cogen or any US provider

This is an Australian Datacentre, there are no routing issues to anyother location in the US from there.

The main routing out of the datacentre to the US is via C&W Optus via SingTel

Why not check with the datacenter support and see if there are any issues with their other servers. Anyway if nothing is working for you, they can log a ticket with the cpanel for you.

 

[sam80437]

resolv.conf and connectivity

Sounds like a connectivity issue as:
" httpupdate.cpanel.net could not be resolved to an ip adddress, please check your /etc/resolv.conf"
would indicate a problem of not finding the server involved. Did you look at resolv.conf?
httpupdate.cpanel.net looks a lot like http://update.cpanel.net which may be the issue.

If link is correct, then check with your datacenter or network (notwork as I often say in such cases) people to make sure they can access the cpanel site internally.

 

[Snowman30]

these are colo'd servers with our own cpanel licences there are no routing or dns issues in the datacentre on on the servers.

named.conf is correct and has not been changed in over a year.

Ive already got a ticket in on the issue im just looking for other possible causes or solutions