HELP: weird POP account quota error

Snowman30

Well-Known Member
PartnerNOC
Apr 7, 2002
679
0
316
cPanel Access Level
DataCenter Provider
ive got a weird error thats surfaced on some sites that have just been migrated from another server.

some pop accounts that have limits of say 10 to 20Mb are reporting disk quotas of over 3Gb despite nothign being in them

ive tried /fixeverything and upcp --force to fix this but no joy

anyone have any suggestion on how to sole this?
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,488
35
158
cPanel Access Level
DataCenter Provider
Snowman30 said:
ive got a weird error thats surfaced on some sites that have just been migrated from another server.

some pop accounts that have limits of say 10 to 20Mb are reporting disk quotas of over 3Gb despite nothign being in them

ive tried /fixeverything and upcp --force to fix this but no joy

anyone have any suggestion on how to sole this?
Are you using EDGE/CURRENT?

If so, can you post a copy of the maildirsize file in /home/USER/mail/DOMAIN/SUBUSER/

?
 

cpanelinfoseeker

Well-Known Member
Oct 25, 2002
325
3
168
NE Illinois
cPanel Access Level
Root Administrator
It is not only on transferred accounts, it is happening on a customer that has been with me quite a while. She is using 825.28 M of a 2.00 M email account according to cpanel. In SSH du -h shows just over 2 M in her directory. Hope there is a solution soon as another customer now has used 1229.23 M of his 10.00 M account of which he is using only 8.8 meg! I'm starting to get worried.

WHM 10.8.0 cPanel 10.9.0-R44
Fedora i686 - WHM X v3.1.0
Using maildir now.