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HELP! - WHM wont start - 500 error with disk quota exceeded message

Discussion in 'General Discussion' started by doulos61, Jul 16, 2011.

  1. doulos61

    doulos61 Well-Known Member

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    Let me start this off by stating that there should be no mass emailings being sent from this server. The only emails that should come from this server is admin notifications and such. I received notification from the single client for this VPS that server was down. I get an "Error 500 - internal server error" trying to connect to the WHM. I then rebooted the server vps control panel. Once I was able to connect to the server via WHM port login, I got this message -

    Code:
    Internal Server Error
    can't write into /var/cpanel/configs.cache/_var_cpanel_sessions_jmGVHIpNCN3hFA3TeE9X4Ks4en75gOvWCwdNTjkY6taIuJu_8IqNkXKIrmS96lYP___1ef8a188423cdc2808a41e4a265ac8b4: Disk quota exceeded at (eval 11) line 1 
    
     at /usr/lib/perl5/5.6.2/Carp.pm line 119
    	Carp::croak('can\'t write into /var/cpanel/configs.cache/_var_cpanel_sessions...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 76
    	Storable::logcroak('can\'t write into /var/cpanel/configs.cache/_var_cpanel_sessions...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 248
    	Storable::_store('CODE(0x8e71f4c)', 'HASH(0x8f51cf4)', '/var/cpanel/configs.cache/_var_cpanel_sessions_jmGVHIpNCN3hFA3Te...', 1) called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 236
    	Storable::lock_nstore('HASH(0x8f51cf4)', '/var/cpanel/configs.cache/_var_cpanel_sessions_jmGVHIpNCN3hFA3Te...') called at (eval 11) line 1
    	eval 'Storable::lock_nstore( $conf_ref, $cache_file  );' called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 248
    	Cpanel::Config::LoadConfig::loadConfig('/var/cpanel/sessions/jmGVHIpNCN3hFA3TeE9X4Ks4en75gOvWCwdNTjkY6ta...', 'HASH(0x8f51cf4)', '=', '^\s*[#]', 0, 0, 'HASH(0x8f51ce8)') called at cpsrvd-ssl line 7051
    	main::loadSession('jmGVHIpNCN3hFA3TeE9X4Ks4en75gOvWCwdNTjkY6taIuJu_8IqNkXKIrmS96lYP') called at cpsrvd-ssl line 4268
    	main::handle_auth() called at cpsrvd-ssl line 809
    When I login to the SSH and get this -

    Code:
    /tmp/RsMkBIts: Disk quota exceeded 
    -bash: echo: write error: Broken pipe 
    /tmp/Rs9W32Zq: Disk quota exceeded 
    So I then check the disk quota, and I get this -

    Code:
    root@server [~]# df -h 
    Filesystem Size Used Avail Use% Mounted on 
    /dev/simfs 19G 14G 5.6G 71% / 
    none 250M 0 250M 0% /dev/shm
    To follow up I check the cpanel logs under /usr/local/cpanel/logs/error_log and see this repeat

    Code:
    [2011-07-16 07:35:01 -0500] warn [tailwatchd] Lock /var/cpanel/cpanel.config.lock lost! at /usr/local/cpanel/Cpanel/SafeFile.pm line 149
            Cpanel::SafeFile::safeunlock(ARRAY(0x9449808)) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 78
            Cpanel::SafeFile::safeclose(GLOB(0x94298ac), ARRAY(0x9449808)) called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 144
            Cpanel::Config::LoadConfig::loadConfig('/var/cpanel/cpanel.config', HASH(0x9434130), undef, undef, undef, 1, HASH(0x94498d4)) called
            Cpanel::Config::LoadCpConf::loadcpconf() called at /usr/local/cpanel/Cpanel/TailWatch.pm line 332
            Cpanel::TailWatch::init_global_share(Cpanel::TailWatch=HASH(0x93069ac)) called at /usr/local/cpanel/Cpanel/TailWatch.pm line 70
            Cpanel::TailWatch::new('Cpanel::TailWatch') called at /usr/local/cpanel/libexec/tailwatch/tailwatchd line 22
    Internal Server Error: "GET / HTTP/1.1" 500 more than 400 attempts to create a session failed
    Internal Server Error: "GET / HTTP/1.1" 500 more than 400 attempts to create a session failed
    Internal Server Error: "GET /favicon.ico HTTP/1.1" 500 more than 400 attempts to create a session failed
    Internal Server Error: "GET / HTTP/1.1" 500 more than 400 attempts to create a session failed[2011-07-16 08:35:01 -0500] warn [restartsrv_tailwatchd] Lock /var/cpanel/cpanel.config.lock lost! at /usr/local/cpanel/Cpanel/SafeFile.pm l
            Cpanel::SafeFile::safeunlock(ARRAY(0x9018c00)) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 78
            Cpanel::SafeFile::safeclose(GLOB(0x9001404), ARRAY(0x9018c00)) called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 144
            Cpanel::Config::LoadConfig::loadConfig('/var/cpanel/cpanel.config', HASH(0x900c458), undef, undef, undef, 1, HASH(0x902c320)) called
            Cpanel::Config::LoadCpConf::loadcpconf() called at /usr/local/cpanel/Cpanel/Rlimit.pm line 122
            Cpanel::Rlimit::get_server_setting_or_default() called at /usr/local/cpanel/Cpanel/Rlimit.pm line 102
            Cpanel::Rlimit::set_rlimit_to_infinity() called at /usr/local/cpanel/scripts/restartsrv_tailwatchd line 15
            eval {...} called at /usr/local/cpanel/scripts/restartsrv_tailwatchd line 12

    How can I fix this and get my WHM back online?
    Please assist
     
  2. Bdzzld

    Bdzzld Well-Known Member

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    Code:
    Internal Server Error
    can't write into /var/cpanel/configs.cache/_var_cpanel_sessions_jmGVHIpNCN3hFA3TeE9X4Ks4en75gOvWCwdNTjkY6taIuJu_8IqNkXKIrmS96lYP___1ef8a188423cdc2808a41e4a265ac8b4: Disk quota exceeded at (eval 11) line 1 
    
    
    You /var partition is full or in readonly mode. Execute
    Code:
    mount
    to see for yourself.
     
  3. doulos61

    doulos61 Well-Known Member

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    Thanks for the response - I did the "mount" command. This is what I got -

    Code:
    root@server [/]# mount
    /dev/simfs on / type reiserfs (rw,usrquota,grpquota)
    /proc on /proc type proc (rw)
    /sys on /sys type sysfs (rw)
    none on /dev/pts type devpts (rw)
    none on /dev/shm type tmpfs (rw)
    none on /proc/sys/fs/binfmt_misc type binfmt_misc (rw)
    If you don't mind, how do I fix this?
    Thnx
     
  4. doulos61

    doulos61 Well-Known Member

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    Just thought I'd follow up - The problem was the Inodes were maxed out.

    Code:
    root@server [~]# df -ih
    Filesystem            Inodes   IUsed   IFree IUse% Mounted on
    /dev/simfs              195K    195K       0  100% /
    none                     63K       1     63K    1% /dev/shm
    I contacted VPS provider, they corrected the Inodes and the issue was resolved.

    Code:
    df -ih : 
    Filesystem Inodes IUsed IFree IUse% Mounted on 
    /dev/simfs 5.9M 195K 5.7M 4% / 
    none 63K 1 63K 1% /dev/shm 
    The WHM launched without issue.
    I appreciate the input
    D
     
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