The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Help with adding a file in cPanel

Discussion in 'General Discussion' started by allysmom1013, Dec 4, 2011.

  1. allysmom1013

    allysmom1013 Registered

    Joined:
    Dec 4, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    HI! I was asked by a friend to add a zip file to their website where it was missing. When I go to this website, it offers products for sale and then one of the products says File Size: "Empty". I have tried everything to add this zip file to the site, and can't get it to show up for the life of me.
    I would love some help. I went on youtube thinking maybe there were tutorials to show me and I appear to be doing everything correctly. I am on skype if there would be a possibility of someone going through it while we chat.

    Thank you!
    Christy
     
    #1 allysmom1013, Dec 4, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,279
    Likes Received:
    277
    Trophy Points:
    83
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might do better to visit the support site for the software that is being used. If its a shopping cart of some sort, that's where I'd think help would be for this issue.

    If other products do show proper file sizes, then you might try killing the product and its associated zip file and re-add it. I suppose the zip file could have gotten corrupt somehow at some point.

    Either way, this doesn't sound like an issue with the cPanel account this site resides on.

    GL!
     
    #2 Infopro, Dec 5, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Help adding file
  1. cpeden

    Help adding php version

    cpeden, Mar 15, 2017, in forum: EasyApache
    Replies:
    1
    Views:
    159
    cPanelMichael
    Mar 15, 2017
  2. SolutionsIT

    Need help getting PTR records working

    SolutionsIT, May 17, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    73
    cPanelMichael
    May 22, 2017
  3. Spork Schivago

    Need help assigning an IPv6 range.

    Spork Schivago, Apr 18, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    3
    Views:
    127
    cPanelMichael
    Apr 19, 2017
  4. Patrick Heinz

    Is there a tool for the community to help with translating locales?

    Patrick Heinz, Apr 6, 2017, in forum: User Experience
    Replies:
    1
    Views:
    107
    cPanelKenneth
    Apr 6, 2017
  5. Omnitos

    Website isnt opening can anyone help?

    Omnitos, Mar 24, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    112
    cPanelMichael
    Mar 24, 2017

Share This Page