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Help With Email

Discussion in 'E-mail Discussions' started by BSF2000, Jul 9, 2003.

  1. BSF2000

    BSF2000 Registered

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    When I try sending an e-mail, I get the following error:

    (Substituting domain for my domain of course)

    I can receive and view e-mail fine, just can't send it. I tried using Horde to send an e-mail, and it worked fine.

    I am using Outlook Express 6.

    Thanks.

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  2. LS_Drew

    LS_Drew Well-Known Member

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    Looks like your ISP is blocking port 25. This is getting increasingly common. I'd expect most will be doing it within a short time.

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  3. quadra

    quadra Member

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    same issue here too

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  4. FWC

    FWC Well-Known Member

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    If it's your server, run a copy of Exim on port 26. If it's not your server, try changing the SMTP port to 26 to see if your host is already doing it. If they aren't, ask them if they will turn it on for you.
     
  5. BSF2000

    BSF2000 Registered

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    I changed the port and get the same error.

    Its not my server, so I will just copy and paste what you said about Exim to the server owner.

    Any other suggestions on how to fix it?

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  6. quadra

    quadra Member

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    I should mention that I am running the latest edge release with port 26 enabled. Changing the port number in outlook express gives me an error message as well.


    ==25==
    Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'user@domain.com', Server: 'mail.domain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

    ==26==
    The connection to the server has failed. Account: 'user@domain.com', Server: 'mail.domain.com', Protocol: SMTP, Port: 26, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

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  7. LS_Drew

    LS_Drew Well-Known Member

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    If you're running a firewall, you'll need to make a rule for port 26 to accept connections.

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  8. quadra

    quadra Member

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    that's not the issue...but thanks for the suggestion.


    looking at this thread http://forums.cpanel.net/showthread.php?s=&threadid=11093

    many people are having the same issue and no bug fix has been released yet. :(

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  9. tAzMaNiAc

    tAzMaNiAc Well-Known Member

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    What about checking if theres at least 711 on /home and all the directories under /home?

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  10. BSF2000

    BSF2000 Registered

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    My server host said he will not be able to do what you said because all of his other clients have it working fine. Other suggestions?

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  11. FijianTribe

    FijianTribe Well-Known Member

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    I am getting the same issues. It does not happen on all domains and is not ISP related. I can use my client to connect to a customers account, walk him through the exact same steps and the problem appears on his machine. I went home and used my personal computer, and I have the same issue connecting to my personal accounts... this just started happening out of the blue on many different accounts, and I only use the latest STABLE releases of cPanel.

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  12. Website Rob

    Website Rob Well-Known Member

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    Just to clarify for those that having this "send" problem, you checking eMail before doing any sending -- correct?

    Using SMTP Authentication within an eMail program does not seem to work in all cases, receiving or checking eMail before sending, does.

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  13. anand

    anand Well-Known Member

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    1. Make sure you have my server requires authentication setup inside outlook.

    2. Use the method described in thread http://forums.cpanel.net/showthread.php?s=&threadid=13102&perpage=15&pagenumber=2
    to basically enforce smtp authentication for all users.

    It should help.

    cheers!

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