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Help with Imap users email

Discussion in 'E-mail Discussion' started by webcoaster, Apr 16, 2015.

  1. webcoaster

    webcoaster Registered

    Jan 18, 2002
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    I have a user that is not seeing any email in their webmail or in their mac client, the server says there are 3137 messages but only the new emails are shown and we can not see the other 3130 emails.

    The issue happened when I changed their password after trying to run the cpanel mail config after install it on a new imac.

    When I changed their iphone password to log in that's when all the messages dispersed, their email client on the imac shows the message count but can only see 7 new messages.

    How can I reset their mail so that we can sync all mail again.

    I tried rebuild on mac nothing. Tried repair mailbox permissions nothing.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator

    Are you using POP3 or IMAP in the desktop mail client? Check to see if the messages are stored in the "cur" directory on the server. EX:


    Thank you.
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