Help With Main IP / Site IP And Hotmail Acceptance

[andygmorris]

Hi all,

I have just switched a domain name to it's own IP address.
It has private name servers which point to the Site IP address (not the main server ip address).
When I send mail to any hotmail/live/microsoft-related account, it's getting returned without being delivered.
It references the server hostname and the IP of the main server IP, not the Site IP.

This happens whether I send emails via webmail (on-server) or when I authenticate with username and password via a gmail account (send-as), and seems to only affect Microsoft-related sites. Other people are receiving the emails fine.

I've followed as much DNS config as I'm aware of, and even used intodns(.com) to verify correct setup.
AFAIK, the SPF record has been customised with all the relevant information to be authenticated.
The main server has RDNS configured, and the site domain has RDNS configured too.

Questions :
Is there a way to make the outgoing emails show as they're from the Site IP and not the Main server IP?
Perhaps the block is becuase the Main server IP (which sends the email) is not the same IP as the Site IP?

If anyone else has any relevant information, that would be great.

Thanks.

 

[Infopro]

The docs should be useful here I think:
Changing the Sending IP for Outbound Email in Exim - cPanel Documentation

 

[Murtaza_t]

Hello,

Normally you do get an error in the returned email. It is highly possible that Microsoft is considering your email as spoofed due to the difference in the IP addresses. If changing Exim IP does not help then you will need to understand the message in the returned email and make changes accordingly.

 

[andygmorris]

The docs should be useful here I think:
Changing the Sending IP for Outbound Email in Exim - cPanel Documentation

Thank you.
That was exactly what I was looking for, but just couldn't find it.
I'm sure that the instructions on that page will solve many of my mail delivery issues.

- - - Updated - - -

Hello,

Normally you do get an error in the returned email. It is highly possible that Microsoft is considering your email as spoofed due to the difference in the IP addresses. If changing Exim IP does not help then you will need to understand the message in the returned email and make changes accordingly.

Thank you for your reply. I expect that the link mentioned in my previous reply will help solve the issue. The error message in the returned mail, gives only slight indication, which when investigated on Microsoft's pages pin-point nothing, other than "could be this, could be that". My belief is that it will be all good with matching IP's. Thanks again for replying.