mobboss

Member
Jan 29, 2014
8
0
1
cPanel Access Level
DataCenter Provider
Does anyone have any idea what would cause high ping when our server is plugged into the network? I am trying to ping our VOIP providers server because we are having call quality issues and I get under 100 ms when the server is unplugged and 600-900 ms when it is plugged in.

I ifconfig and see eth0:cp1 going to an IP address I have no idea about. May have been an old IP so I didn't know if the server was trying to route to that IP as well and thats causing an issue or what.

I appreciate any help in advance.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
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Hello :)

You may want to consult with your data center or network provider to determine what might be causing this. I can't think of anything related to the cPanel/WHM software that would result in this behavior.

Thank you.
 

mobboss

Member
Jan 29, 2014
8
0
1
cPanel Access Level
DataCenter Provider
Hello :)

You may want to consult with your data center or network provider to determine what might be causing this. I can't think of anything related to the cPanel/WHM software that would result in this behavior.

Thank you.
It just seems strange that when you unplug the server from the router the ping is normal I thought it may be the network card going bad. I have replaced cables and nothing seems to fix it.
 

mobboss

Member
Jan 29, 2014
8
0
1
cPanel Access Level
DataCenter Provider
I think I have narrowed the problem down to SQL, I restarted each service while ping test was running and they all stay in the 500-600 range and then when I restarted SQL it dropped down to normal range.

- - - Updated - - -

Sorry hit enter to quick. Any idea how to address this issue and get it fixed?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
I'm not sure how MySQL alone would result in worse latency, but you are welcome to review our "Optimization" forum if you want to run the MySQL tuner and make a thread with the results to get user-feedback.

Thank you.