High ping on external sites.

[mobboss]

Does anyone have any idea what would cause high ping when our server is plugged into the network? I am trying to ping our VOIP providers server because we are having call quality issues and I get under 100 ms when the server is unplugged and 600-900 ms when it is plugged in.

I ifconfig and see eth0:cp1 going to an IP address I have no idea about. May have been an old IP so I didn't know if the server was trying to route to that IP as well and thats causing an issue or what.

I appreciate any help in advance.

 

[cPanelMichael]

Hello

You may want to consult with your data center or network provider to determine what might be causing this. I can't think of anything related to the cPanel/WHM software that would result in this behavior.

Thank you.

 

[mobboss]

Hello

You may want to consult with your data center or network provider to determine what might be causing this. I can't think of anything related to the cPanel/WHM software that would result in this behavior.

Thank you.

It just seems strange that when you unplug the server from the router the ping is normal I thought it may be the network card going bad. I have replaced cables and nothing seems to fix it.

 

[mobboss]

I think I have narrowed the problem down to SQL, I restarted each service while ping test was running and they all stay in the 500-600 range and then when I restarted SQL it dropped down to normal range.

- - - Updated - - -

Sorry hit enter to quick. Any idea how to address this issue and get it fixed?

 

[cPanelMichael]

I'm not sure how MySQL alone would result in worse latency, but you are welcome to review our "Optimization" forum if you want to run the MySQL tuner and make a thread with the results to get user-feedback.

Thank you.