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"home directory" backup = 0 bytes

Discussion in 'General Discussion' started by headout, Dec 19, 2007.

  1. headout

    headout Well-Known Member

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    Customers complaining that the "home directory" backup not is working.

    We've tested it, and is seems they are right. When using this backup option, they download a file called backup-domein.com-12-19-2007.tar.gz which is zero bytes. We already run an upcp.

    WHM 11.11.0 cPanel 11.16.0-R18473
    FREEBSD 5.4-RELEASE-p22 i386 on standard - WHM X v3.1.0

    The search doesn't return anything specific to help us further.
     
  2. headout

    headout Well-Known Member

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    Hmm, i'm the only one with this issue?
     
  3. 4rusty

    4rusty Registered

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    Same here

    I have a similar set up, and a user with a similar complaint, so I created a test account, uploaded some files and recreated the same problem. Any ideas on this anyone?
     
  4. logicsupport

    logicsupport Well-Known Member

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    Does /scripts/cpbackup creates full backup ? And is the issue for a single account or all?

    Try manually deleting both the tar and the backup directory created for the user and run the script again. And see if the backup logs are showing any error .

    I believe this issue is resolved in cPanel 11.24
     
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