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Home Directory Backup doesn't include FTP accounts

Discussion in 'Data Protection' started by ImperialTrader, Aug 31, 2014.

  1. ImperialTrader

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    I would like to create a backup from my reseller hosting plan for my client's websites

    From cPanel >> Files >> Backup Wizard >> download backup home directory

    When I try to restore this backup in the new server/host, I see that everything have been restored except (FTP Accounts).

    Is that's correct?
    If yes, then how can I solve this problem?
     
  2. mageshm

    mageshm Well-Known Member

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    Hi,

    Did you seen any error whilet restoring the backup, pls check the logs whether is there any error occured while creating the ftp users on your new server.
     
  3. ImperialTrader

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    Hi,

    There are no errors!

    But the cPanel home directory backup doesn't restore FTP users and doesn't restore also the sub-domains
     
  4. server9host

    server9host Well-Known Member

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    Please check you backup. I think it's not created fully. Please try to re-generate the backup then try to restore on another server.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please use the following option to ensure all aspects of the account are packaged:

    "Download or Generate a Full Website Backup"

    This is different than the "Download A Home Directory Backup" option.

    Thank you.
     
  6. ImperialTrader

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    Trying... :)

    - - - Updated - - -

    I know that it's a different option, but unfortunately I don't have VPS so I don't have the root access.
    I'm just Reseller!
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    "Download or Generate a Full Website Backup" is an option for cPanel users. You don't need Reseller, or root access.
     
  8. ImperialTrader

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    I know but after I download the backup, how can I restore it?
    I can't restore it via my reseller plan, I need root access!
     
  9. ImperialTrader

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    Something strange happened....

    Restoring "Home Directory" backup via cPanel interface, don't include FTP accounts
    Restoring "Home Directory" backup via unzipping the file and uploading to FTP Main directory "/", FTP accounts have been restored!
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You'll need to contact your Hosting Provider to have a Full Website backup restored.

    Home Directory backups only backup the home directory, not the Full Account.
     
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