The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HOME Directory backup shows error for certain accounts

Discussion in 'Data Protection' started by remya, Aug 20, 2014.

  1. remya

    remya Member

    Dec 21, 2004
    Likes Received:
    Trophy Points:

    I was trying to download the "HOME Directory" backup from cPanel. Backup completes but when I try to extract it, it shows as an error

    tar: ./etc/passwd: Cannot hard link to `./etc/': Invalid cross-device link
    tar: ./etc/quota: Cannot hard link to `./etc/': Invalid cross-device link
    tar: ./etc/shadow: Cannot hard link to `./etc/': Invalid cross-device link
    tar: Exiting with failure status due to previous errors

    I see the folder in /home/user/etc/ and the contents are 3 empty files for passwd, shadow and quota.
    But this account does not have any email accounts at all.

    Once I remove the folder /home/user/etc/, backup works fine.

    This happens for several accounts. Any idea how to fix this? I know the /home/user/etc/ is associated with the email accounts in that domain, but in that case, it should also be saved in backup. Why is it showing error. Ownership and permission are all correct.
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look at the server environment and attempt to reproduce the issue? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.

Share This Page