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Home IP not working with SMTP

Discussion in 'E-mail Discussion' started by dbrhett, Mar 23, 2019.

  1. dbrhett

    dbrhett Registered

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    Location:
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    cPanel Access Level:
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    SMTP Outgoing mail server will not connect from my home IP. It shows offline. (for all domains on VPS server with Hostgator)
    If I use a vpn with new IP it connects immediately.
    If I am at another location it connects immediately.
    So I cannot send mail unless my vpn is connected.
    Receiving mail is ok no problems.
    Have rebooted modem, router, VPS server.
    Host says IP is not blacklisted.
    Host says server is working fine when testing at their end.
    SMTP Connections are TLS port 465.
    I have whitelisted my IP.
    Any ideas appreciated.
     
  2. keat63

    keat63 Well-Known Member

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    Have you tried sending on port 25.
     
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  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    You might also need to check with your ISP to ensure that there isn't a block in place on their network as well.
     
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