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home/retro/stats_bar.html error on login

Discussion in 'User Experience' started by Darren Summers, Feb 7, 2018.

  1. Darren Summers

    Darren Summers Registered

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    Hi Guys,

    On 1 of my account on cPanel, I cannot log in due to the following error?

    Template::Exception:
    [TYPE]=[file]
    [INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
    [% IF stat.pc.defined;
    stat.percent = stat.pc;
    [%
    IF stat.pc.defined;
    stat.percent = stat.pc;
    END; %]]
    [TEXT]=[

    Anyone have a clue? It happens as soon as I try to login to cPanel via WHM
     
  2. rpvw

    rpvw Well-Known Member

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  3. Darren Summers

    Darren Summers Registered

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    Hi The account is using Paper Lantern according to WHM, I only have Paper Lantern Installed.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you try forcing a cPanel update via the "/scripts/upcp --force" command to see if the issue persists? I noticed a similar error message reported in a support ticket where running "/scripts/upcp --force" solved the issue.

    Thank you.
     
  5. timmmmyboy

    timmmmyboy Member

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    We ran into the same issue with a ticket opened by a customer of ours and I can confirm that /scripts/upcp --force fixed it. Although our user was running paper_lantern they were using the retro style of it which appears to be what was causing an issue.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could anyone facing this issue let us know which OS and version of cPanel is utilized on the affected system(s)? CloudLinux recently published a resolution to a bug with their LVE Manager package on systems using CloudLinux and cPanel version 70:

    LVEMAN-1203: fixed retro theme errors on cPanel EDGE (11.70);

    See:

    LVE Manager updated

    Thank you.
     
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