The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

/home/user/empty

Discussion in 'Data Protection' started by Mark_CFH, Apr 13, 2016.

  1. Mark_CFH

    Mark_CFH Well-Known Member

    Joined:
    Apr 2, 2013
    Messages:
    64
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    So to make a long long story very short.

    it appears the backups we had were nothing but empty folders... Upon transferring all user folder directories to a fresh HDD, everything is empty.

    /home/user/(nothing at all).

    Is there a way to get original cpanel files back in there with out having to terminate/delete the user account, and recreate it again?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  3. Mark_CFH

    Mark_CFH Well-Known Member

    Joined:
    Apr 2, 2013
    Messages:
    64
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Unfortunately i do not. our servers hdd went out in which we did not have access to the user accounts be retrieved other files. Had an old backup from about 5 months ago but found that all the folders were empty. So after that all the accounts are there but they have no home default files in them. So they are just empty folders
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Unfortunately, re-creating the accounts is the only way to restore the required files if no additional backups are available. You could backup the existing data to another location, recreate the accounts, and then move that data back into place. There's a guide at the following URL that you may find helpful:

    How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation

    It's intended for manual migrations from unsupported control panels, but it shows a list of paths associated with an account that may help.

    Thank you.
     
Loading...

Share This Page