Horde doesn't open for one cpanel account, Roundcube works

EneTar

Well-Known Member
Dec 19, 2015
157
12
68
Greece
cPanel Access Level
Root Administrator
I'm experiencing issues with horde on one of our accounts. As soon as I go to the page https://mydomain.com:2096/ and I successfully login it should redirect me to Horde (it is defined as the default webmail app) but it appears as loading forever. From the menu on the top right corner when I choose Roundcube the webmail it loads fine. If I switch back to Horde it doesn't..

There are not any errors on the console log of the browser and horde is working very well on other accounts on the server. It happens only for this specific account. and I tried to restart Imap exim apache but only a graceful server reboot does the job and after a while the same happens again. So where should I look at ? How can I find what causes this? The hosting provider doesn't help.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,236
463
Hello :)

You referenced your hosting provider. Could you verify if you have root access to the system, or a cPanel account with a hosting provider?

Thank you.
 

EneTar

Well-Known Member
Dec 19, 2015
157
12
68
Greece
cPanel Access Level
Root Administrator
Yes I have root access on a dedicated server.

Code:
grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf ; httpd -v ; php -v ; mysql -V

/etc/redhat-release:CentOS release 6.7 (Final)
/usr/local/cpanel/version:11.54.0.8
/var/cpanel/envtype:kvm
CPANEL=release
Server version: Apache/2.4.18 (Unix)
Server built:   Jan 15 2016 13:19:49
Cpanel::Easy::Apache v3.32.9 rev9999
PHP 5.5.31 (cli) (built: Jan 15 2016 13:26:09)
Copyright (c) 1997-2015 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
    with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd.                                                                                        , and
    with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies
mysql  Ver 14.14 Distrib 5.5.47, for Linux (x86_64) using readline 5.1