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Horde login problem

Discussion in 'General Discussion' started by appcomm, Aug 22, 2007.

  1. appcomm

    appcomm Active Member

    Jan 12, 2004
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    Running WHM 11.2.0 cPanel 11.10.0

    Noticing a random problem with logging into e-mail using Horde.

    1. We go to
    2. Login box pops up and we provide username/password
    3. The cPanel screen appears with the standard options (Change Password, Autoresponder, etc.)
    4. We select the only webmail client we have active..."Read Mail using Horde"
    5. The language selection screen comes up properly and we select "login"

    This is where the problem occurs. It grinds for a moment or so then gives an error of:

    "Login failed because your username or password was entered incorrectly."

    The page then redirects to a blank page. :confused:

    This same thing occurs if you try to login to the account through the cPanel Mail section for the particular site.

    There are other domains on this server where the Horde login works fine, using the same procedure as above, but others are failing the login. We can't find any common thread for those that work and those that don't. It appears totally random.

    Anybody else run into this and have a fix?
  2. Stefaans

    Stefaans Well-Known Member

    Mar 5, 2002
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    Vancouver, Canada
    My understanding is that Horde keeps user login and preferences in a MySQL database, and sometimes the database info go screwy or out sync. I suggest you run /scripts/resethorde. Even if it does not fix the problem, it should not break anything either ;)
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. guyu

    guyu Registered

    Jan 16, 2007
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    Experiencing exactly the same problem as described above, for both squirrelmail and horde.


    fixed by doing:

    mv /etc/vmail /etc/vmail-old

    /etc/vmail did not contain entries for newly created domains

    had to edit updateuserdomains as it would just exit without
    rebuilding /etc/vmail with "deprecated mbox in use" error.
    #3 guyu, Aug 23, 2007
    Last edited: Aug 23, 2007
  4. scourby

    scourby Registered

    Feb 16, 2009
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    Horde Login problems

    This problem can also happen after changing an email password. This problem can be fixed by installing the "Horde password changing application"
    more at

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