Horde Mail wont allow login for parked domain email account

[khoonchee]

Hello,

I have parked a domain(a1) on top of my existing domain(a2) and create a new email account for the new domain (a1).When I try to login using the Horde Mail in Cpanel using the email accounr for the new domain (a1) with FULL email address ,it wont allow me to login but with the Neomail I successfully login.It says possibly wrong email address or password.Any idea about this?


Andy

 

[moronhead]

Give it a few hours (4 to 8 hours) and try to login again.

 

[khoonchee]

Hello moronhead ,

thanks for the reply.It has been few days and I try login but still no luck.
:-(





Andy

 

[bert]

This is a consistent patern across all our servers. I don't think Horde supports parked or addon domains, at least on a cpanel box. Correct me if I am wrong.

 

[Annette]

Works from here....

 

[Website Rob]

Serious problems with Web Based Email

A few hours of testing and documenting, showed &khoonchee & bert& are probably correct -- plus a few other things as well.

Even more important, except for the Account owner, nobody should be using Web Mail except from their own computer -- which defeats the purpose actually. See below for more.


The following is my results using:

Cpanel Version/Build 5.3.0-RELEASE Build 6
Win98SE, Mozilla 1.2a and IE 5.01 SP2

--------------------------------------------------

Creating a new/different User Email account for a Parked Domain, will not grant access for Horde; NeoMail is fine. Access is granted though, using the Main or Parked Domain and Account Owner ID & PW; using port: 2082 in the URL.

When setting up an Email account in the Control Panel, there is no mention of how many characters are required for the PW and a PW of one charactor is valid. This seems to be a problem throughout Cpanel for most/all features that require a PW.

When changing password [ http://domain.com:2095/webmailpasswd.cgi ], JS popup states min. 5 characters for new password. Once password shows as successfully changed, there is a link &Return& which does not appear to work. Probably because, it uses &https& instead of &http&.


[b:e0c2bb9b2e]Security Alert[/b:e0c2bb9b2e]

After using the &Log out& from NeoMail or Horde and using [ http://domain.com/webmail/ ], the Browser(s) went to [ http://domain.com:2095/ ] and did not require ID & PW to &Log in& again -- ID and PW were saved in Browser History for both scripts.

This is only a problem using http://domain.com/webmail/ (which is port: 2095) and should be mentioned to all Clients.

Using port: 2082 does require Apache Authentication (ID & PW) and is not saved by the Browser.

This is a serious Security breach for Users other than account owner! If someone is accessing their Web Mail from a public location (or different system than their own) the Web Mail URL is retained in Browser History -- along with Username and PW.

 

[Annette]

In ref. the ability to use horde for parked/addon domains: this is not our experience. Horde works well for both, as does neomail (of course) and both webmail packages can be used interchangeably on parked/pointed domains just as they are with the master domain. Access directly to webmail via :2095 works in our tests for both parked and pointed domains, as well, and allows access to horde from there using the parked/pointed domain user+password for authentication.

Build the above tests were run under: Cpanel 5.3.0-R6

 

[Website Rob]

I don't think anyone has a problem getting &New Users& for the Master Domain to work; using :2095 in either Email script. Using the Master Account ID & PW is also, not a problem for any Parked Domain and :2095.

Annette, it's not specifically mentioned if your testing included setting up a &New User& for the Parked Domain? (i.e., can [email protected] access Horde, using their own ID & PW created for them in Cpanel?)

[b:1fbbfaadb0]Working example[/b:1fbbfaadb0]

WebHostingAvailable.com is Parked at PotentProducts.com

http://webhostingavailable.com/webmail/
ID: [email protected]
PW: testing

I tried using: @ + : % in the ID and all worked the same -- no access.


Note: further testing to the Security aspect showed, if the &Logout& link is used and the Browser itself is closed down, then re-started, the &Login& will challenge will appear. This is better than what I had first thought (post above) and is something we should all be aware of; making a point of mentioning it to Clients / Resellers.

 

[moronhead]

& if the &Logout& link is used and the Browser itself is closed down, then re-started, the &Login& will challenge will appear.

If more than one browser window is open, all of them need to be shut for this to work. I've seen a few people closing the current window only.

 

[Annette]

That's actually how I tested - by creating a new mailbox on a parked/pointed domain and logging in:

This is a pointed domain:

http://www.leapfrogweb.com:2095
user: [email protected]
pass: testing

This is a parked domain:

http://www.sleepingalone.com:2095
user: [email protected]
pass: testing

Those are on different servers, and both were just created specifically for this response.

 

[Annette]

BTW, what does your log say when you try to get in with that user?

 

[Juanra]

Works from here as well, Cpanel 5.3.0-S3. The domain was parked from WHM and a new account was created from Cpanel (a real POP account, not a forwarder). Can login into http://www.parkeddomain.com/webmail/ and https://www.parkeddomain.com:2096 with username [email protected], as well as in Neomail and Horde without any problems.

 

[rinty]

Hello,

We are having the same problem, Log into Neomail fine.. but when we try to use Horde - it gets rejected.. does not appear to be effecting all accounts (clients)....

Client would prefer to use Horde.. so is there anyway of &fixing& this?

Edit:

Looks like it isnt creating the email accounts? Also deleted a test email account but the folders still exist....
any ideas?

Thank-you,

 

[Annette]

You might want to check the following if you're having problems logging in to horde for parked/pointed domains:

Look in /etc/vmail for the files

shadow.domain.com
passwd.domain.com

These should be symlinks to

/home/user/etc/shadow
/home/user/etc/passwd

For parked/pointed domains

shadow.pointed.com
passwd.pointed.com

the format is:

/home/user/etc/pointed.com/shadow
/home/user/etc/pointed.com/passwd

If for any reason the symlinks are not present or are incorrectly defined, logins to horde will fail. Reset the symlinks, and you should be fine.

 

[AlaskanWolf]

what if you cant login with your primary domain?

 

[hluke]

How to reset symlinks

I have the same problem with main account no problem log in horde but sub account cannot log in horde.

Please advise how to reset the symlinks?

 

[susheelkumar]

Hi,

We too got the same problem which we could resolve by running /scripts/upcp -- force .