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Horde not authorized for Mail error

Discussion in 'E-mail Discussions' started by linux-tech, Aug 5, 2016.

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  1. linux-tech

    linux-tech Member

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    I am getting following error while accessing the Horde webmail

    User xxx@xxx.com is not authorized for Mail

    I have tried updating cpanel
    /scripts/upcp
    and tried /usr/local/cpanel/bin/update_horde_config. But both options are not helped.

    Server : Centos 6
    WHM : 58.0
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Have you checked your mail account status ? Might be your mail account is suspended and due to that you are facing this issues.
     
  3. NOC_Serverpoint

    NOC_Serverpoint Active Member

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    Have you upgraded cPanel/WHM recently or migrated the server/account ?

    Maybe the Horde database is corrupt.

    Check if its corrupt then repair it. Command to check Horde database is

    mysqlcheck horde
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Please browse to "WHM >> Mailserver Configuration" and let us know what's configured for the "SSL Cipher List" option. It's possible you are using a custom entry that's resulting in the reported error message.

    Thank you.
     
  5. linux-tech

    linux-tech Member

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    I have added following cipher in Mailserver configuration and it fixed the issue.

    =======
    ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:DHE-DSS-AES128-GCM-SHA256:kEDH+AESGCM:ECDHE-RSA-AES128-SHA256:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES128-SHA:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA:ECDHE-ECDSA-AES256-SHA:DHE-RSA-AES128-SHA256:DHE-RSA-AES128-SHA:DHE-DSS-AES128-SHA256:DHE-RSA-AES256-SHA256:DHE-DSS-AES256-SHA:DHE-RSA-AES256-SHA:AES128-GCM-SHA256:AES256-GCM-SHA384:AES128-SHA256:AES256-SHA256:AES128-SHA:AES256-SHA:AES:CAMELLIA:DES-CBC3-SHA:!aNULL:!eNULL:!EXPORT:!DES:!RC4:!MD5:!PSK:!aECDH:!EDH-DSS-DES-CBC3-SHA:!EDH-RSA-DES-CBC3-SHA:!KRB5-DES-CBC3-SHA
     
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